Genetic Counselor Assistant (SEIU)

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. Under general supervision, the genetic counseling assistant is responsible for supporting genetic counselors and other clinicians (e.g MDs) with administrative functions, including triaging incoming cases for genetic counselor and geneticist review, and assisting with collecting necessary patient clinical information. Additional responsibilities may include coordinating and scheduling appointments, updating patients' electronic medical records, routing telephone calls, assisting with the creation of educational materials and patient letters, participating in team meetings and performance/quality improvement projects.

Primary Responsibilities

• Obtains patient medical record for clinical appointments
• Outreaches to patients regarding scheduling and phone inquiries related to the genetic services
• Coordinates and researches all insurance coverage for genetic testing for patients
• Prepares letters of medical necessity and family letters about genetic diagnoses with guidance from genetic counselor or clinical geneticist
• Completes forms needed for visits and submits to genetic counselor/clinical geneticist for review Review patient record for missing information Verifies prior authorizations
• Obtains family history information under supervision of genetic counselor/clinical geneticist
• Provides patients and families updates about insurance authorizations decisions and status of testing
• Assists with coordinating genetic testing for family members for both diagnostic testing as well as research genetic testing
• Develops and monitors provider appointment templates Under supervisor direction adjusts templates and coordinates rescheduling of patients Prepares and distributes department clinical schedule Works with supervisor on coverage issues
• As directed assists with patient chart reviews and case preparation for genetic counselors and other clinicians
• Assists with patient follow-up correspondence regarding testing results
• Maintains and analyzes genetics practice data (e.g. monthly visits positive results etc)
• Participates in and with supervision leads performance improvement initiatives and helps to implement new clinical workflows
• Trains and orients new staff as needed May also be involved in interviewing and on-boarding of new staff
• Provides back-up coverage for other support staff as necessary
• May represent department on groups and teams related to upgrades of the electronic medical record
• Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School diploma or equivalency certificate (e.g., GED, HiSET, TASC Test) from an accredited institution or governmental unit
• Computer experience required with the ability to use word processing and spreadsheet programs
• Excellent problem-solving, multi-tasking, technology-literate skill sets
• Solid interpersonal, customer service, time management, and organizational skills
• Ability to communicate in a professional and appropriate manner
• Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications
• Performs all job functions in compliance with applicable federal, state, local and company policies and procedures
• Accesses only the minimum necessary protected health information (PHI) for the performance of job duties. Actively protects the confidentiality and privacy of all protected health information they access in all its forms (written, verbal, and electronic, etc.) taking reasonable precautions to prohibit unauthorized access. Complies with all Atrius Health and departmental privacy policies, procedures and protocols. Follows HIPAA privacy guidelines without deviation when handling protected health information

Preferred Qualifications

• Experience in a clinical setting and within a genetic specialty clinic
• Electronic medical record (EMR) experience
• Working knowledge of patient related documents

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.