Site Reliability Manager

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Your Impact As a Site Reliability Manager, you will lead a talented team of Site Reliability Engineers, based in multiple locations around the UK. The SRE team are responsible for supporting Anaplan’s production platforms, with a keen focus on resiliency, scalability and strong DevOps practices. You will lead the team through a rapidly evolving landscape to both collaborate on critical engineering projects and respond to platform incidents when they occur. You will lead retrospectives to identify improvements that can further improve the team’s efficiency and the platform’s robustness and ability to self-heal.

You’ll work closely with other Infrastructure and Engineering team leads to prioritise requests for support, and to co-ordinate cross-departmental efforts to ensure efficient productivity and results that meet agreed operating standards.

As An SRE Manager You Will

• Mentor and manage members of the UK SRE team
• Prioritise complex changes and influence our operating strategy
• Co-ordinate delivery of impactful SRE-led projects
• Approve and uphold standards for our operating environments
• Draw on personal SRE expertise to review and approve production changes
• Support improvements in automation, observability, and reliability practices
• Collaborate with other infrastructure managers deliver objectives on our platform evolution roadmap.

Your Skills This position provides an excellent opportunity to influence the company’s direction on resilience and disaster recovery as part of a group of global SRE teams. The team works with a broad range of technologies, and as a manager we would like you to have a good technical background, and experience with some if not all of these on day one. You’ll have time and support to learn our tools and grow into the role.

Essential

• Experience managing a team of SREs or equivalent engineering roles.
• Experience mentoring or coaching engineers in technical roles.
• Experience with Agile principles and practices.
• Experience of Change Management processes, and use of Change Management tooling.
• Expertise in problem diagnosis across complex, distributed systems.
• Experience with Git version control, code reviews and modern CI/CD and DevOps practices.

Desirable

• Experience supporting SaaS products.
• Experience with Incident Management, Post Mortems and related practices.
• Knowledge of observability and monitoring best practices.
• Experience operating within one or more public clouds (AWS, GCP, Azure).
• Experience of administration of Linux systems, and of Infrastructure as Code practices.
• Experience of the operation of production-grade Kubernetes environments.

Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Fraud Recruitment Disclaimer

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.

Anaplan does not:

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.