Recruitment Fraud Alert We’ve learned that scammers are impersonating Commvault team members—including HR and leadership—via email or text. These bad actors may conduct fake interviews and ask for personal information, such as your social security number.
What To Know
If you suspect a recruiting scam, please contact us at wwrecruitingteam@commvault.com
About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
The Technical Success Manager (TSM) serves as a trusted technical advisor and strategic partner to customers and Customer Success team members, ensuring successful post-sales outcomes across the Commvault ecosystem. This role is accountable for driving technical health, cyber resiliency strategy, risk mitigation, retention, and expansion, while ensuring customers realize full value from Commvault solutions.
The TSM bridges customer business objectives with technical strategy and execution, owning measurable impact across Gross Revenue Retention (GRR) and Net Revenue Retention (NRR). Success in this role requires strong technical acumen, customer-facing excellence, cross-functional collaboration, and a proactive, outcomes-driven mindset.
This role is ideal for a customer-focused technical professional passionate about cyber resiliency, cloud, SaaS, and enterprise data protection, who thrives in dynamic environments and influences both customers and internal stakeholders.
Key Responsibilities Risk Mitigation & Retention
Required Qualifications
5 - 8 years of experience in a customer-facing technical role driving customer outcomes, preferably in Cyber Resiliency, SaaS, Cloud, or Enterprise IT.
Experience with Cloud Platforms (AWS, Azure, or GCP preferred).
Experience supporting SaaS Applications (e.g., Microsoft 365, Salesforce).
Strong background in Data Center Technologies, including:
Storage
Networking
Virtualization
Operating Systems
Enterprise Data Systems
Data Protection Solutions or Backup and Recovery Technology
Strong understanding of: (must have)
Preferred Certifications & Experience
Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email accommodations@commvault.com For any inquiries not related to an accommodation please reach out to wwrecruitingteam@commvault.com.
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