ServiceNow Engineer

Tata Consultancy Services•Seattle, WA

fulltime

Information Technology

5+ years

Job Description

Hands on experience on various IT Services of Service-Now tool ITSM, HRSD, CSM
Designed and implemented end-to-end Customer Service Management (CSM) solutions for enterprise clients
End-to-end implementation of HRSD, configuring HR Case Management, Knowledge Management,
and Employee Center Pro.
Deploy Employee Center portal with HRSD to centralize HR services, improve onboarding, and enhance
compliance.
Strong knowledge and implementation expertise in ServiceNow ITSM, ITOM (CMDB, Discovery, Service Mapping),
HRSD modules with an end to end implementation experience. Designed HRSD Case Types, lifecycle events,
Employee Service Center (ESC) to Streamline HR operations

Roles & Responsibilities

Looking for a senior developer with seasoned hands-on development experience with ServiceNow HRSD and CSM.
Design, develop, and deploy ServiceNow HRSD/CSM solutions.
Designed and implemented end-to-end Customer Service Management (CSM) solutions for enterprise clients
End-to-end implementation of HRSD, configuring HR Case Management, Knowledge Management,
and Employee Center Pro.
Deploy Employee Center portal with HRSD to centralize HR services, improve onboarding, and enhance
compliance.
Strong knowledge and implementation expertise in ServiceNow ITSM, ITOM (CMDB, Discovery, Service Mapping),
HRSD modules with an end to end implementation experience. Designed HRSD Case Types, lifecycle events,
Employee Service Center (ESC) to Streamline HR operations
Collaborate with developers, architects, and stakeholders to enhance customer experience
and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.

TCS Employee Benefits Summary

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$130,000-$160,000 a year