Description
Implements and administers human resources programs, policies and practices in a service center / shared services HR model. Maintains detailed knowledge of HR service areas and answers employee inquiries pertaining to HR programs, processes, procedures and communications. Responds to employee service needs such as document requests, employment form completion, onboarding assistance, HRIS data maintenance, benefits administration, payroll processing or other HR functions as assigned. Serves as escalation point for shared services support as needed. Maintains records related to human resources activities, policy changes or additions. Support-level employees focused primarily on receiving and responding to requests and processing documentation in a service center / shared service HR model should be matched to Shared Services - Human Resources - Support category.
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