Technical Scrum Master (Salesforce)

Position Overview

We are seeking an experienced Technical Scrum Master with 6-8 years of experience to lead and coordinate Salesforce (SFDC) development projects. This role will closely work with a team of Salesforce administrators, developers, business analysts and leadership team, to ensure smooth and timely project planning , delivery and communication. The ideal candidate will be adept at managing project timelines, facilitating Agile processes, and driving cross-functional collaboration.

Key Responsibilities:

• Lead and manage Salesforce development projects, ensuring on-time and within-scope delivery.
• Collaborate closely with administrators, developers, business analysts, and business stakeholders.
• Develop and maintain project plans, timelines, and risk mitigation plans.
• Facilitate efficient scrum ceremonies (daily stand-ups, sprint planning, retrospectives, etc.)
• Remove impediments and blockers to ensure the team’s progress and project delivery.
• Monitor sprint velocity and team performance metrics to identify areas for improvement
• Ensure alignment between business goals and technical solutions by facilitating effective communication between business stakeholders and technical teams.
• Track project progress, manage risks, and resolve issues to keep projects on track.
• Promote Agile best practices and continuous improvement within the team.
• Utilize project management tools such as JIRA for tracking tasks and progress.
• Communicate project status, risks, and milestones to stakeholders and leadership
• Ensure documentation of project processes and deliverables.
• Support change management activities and user adoption strategies for Salesforce releases.
• Coordinate and manage UAT (User Acceptance Testing) cycles with business users.
• Support post-implementation activities, including retrospectives and lessons learned.

Qualifications:

• 6-8 years of experience as a Project Manager or Scrum Master, preferably in Salesforce (SFDC) environments.
• Strong understanding of Agile software development methodologies and scrum practices.
• Experience managing project timelines, creating Gantt charts, and using project management tools (e.g., JIRA).
• Excellent facilitation skills for scrum meetings and stakeholder communications.
• Experience coordinating with Salesforce teams (administrators, developers, business analysts).
• Experience with Salesforce release management, sandboxes, and deployment strategies.
• Ability to adapt and respond to changing business priorities and requirements.
• Experience working with distributed or remote teams.
• Strong conflict resolution and negotiation skills.
• Excellent written and verbal communication skills for stakeholder management and reporting.
• Strong organizational, problem-solving, and interpersonal skills.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Certified Scrum Master (CSM) is a plus.
• Salesforce Administrator certification is a plus, but not mandatory