Snr Mgr, Technical Support
Adobe•Noida, Uttar Pradesh, India
fulltime
Information Technology
12+ years
Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Role Overview
A forward-thinking and experienced Senior Manager, Technical Support to lead a high-performing team focused on delivering world-class service for Adobe’s Products & solutions while driving strategic partner relationships and customer experience. This role blends relationship management, change enablement, and sales execution, creating an experience-centric culture in Tech Support that fosters growth, operational excellence, and measurable business impact.
Key Responsibilities :
Drive Tech Support performance to deliver goals \ Targets, including ARR, customer experience, and operational KPIs. Collaborate with internal GTM, PM and PMM teams to execute joint business plans and campaigns.
Lead change initiatives to improve overall Customer experience and operational efficiency. Align the Team with organizational goals and communicate updates effectively across stakeholders.
Establish and monitor KPIs/SLAs, leveraging analytics to identify trends and areas for improvement. Provide regular business reviews and actionable insights to partners and internal leadership.
Collaborate cross-functionally with Product and Engineering to influence roadmap priorities - Champion voice-of-the-customer insights on Tech issues to drive product experience
What You'll Need to Succeed
Education:
Experience \ Skills
Success Measures – KPIs
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