Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound traveler's within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Finance Technology Group, Finance Shared Services, Analytics etc.
The Difference You Will Make As a Senior Quality Analyst, you will champion operational excellence and drive innovative solutions across the HotelTonight integration and support processes. Leveraging your technical acumen and quality expertise, you’ll ensure seamless API integrations, lead continuous improvement initiatives, and foster a culture of data-driven decision-making and innovation. Your work will enhance partner and customer experiences, shape best practices, and elevate Airbnb’s standards of quality.
A Typical Day You’ll collaborate across teams to monitor, assess, and improve operational workflows. By applying advanced quality methodologies and technical troubleshooting skills, you will identify root causes, design robust solutions, and introduce automation to enhance both quality and efficiency. You’ll play a key role in mentoring others, implementing strategic process improvements, and leveraging AI to future-proof operations.
Key Responsibilities Quality & Technical Subject Matter Expert :
Continuous Improvement & Innovation
Quality Assurance & Data-Driven Insights
Cross-Functional Collaboration & Change Management
Mentorship & Team Development
Your Expertise
Our Commitment To Inclusion & Belonging Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
How We'll Take Care Of You Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits.
India Annual Pay Range
₹1,050,000—₹1,408,000 INR
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