Revenue Cycle Analyst I, Patient Financial Services

Description Application deadline: Mar 27, 2026

As a member of the Amazon One Medical Revenue Cycle team, the Revenue Cycle Analyst I will be responsible for supporting Amazon One Medical Clinical and Revenue Cycle teams in managing and optimizing healthcare revenue cycle operations. Demonstrating increased autonomy and strategic thinking and problem-solving skills, this role will deliver more complex solutions and will lead process improvements. This role reports into the Manager, Revenue Cycle.

As part of Amazon One Medical, you will find yourself working with exceptionally talented people committed to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Health Services, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Management.

Key job responsibilities

• Proactively reaching out to patients with open balances and assisting them with payment options
• Assisting with our member’s needs via the applicable tasking systems to provide the best customer service while answering complex patient inquiries for billing cases and questions
• Maintaining service level agreements relating to response time to patients and internal tasks, while prioritizing responsibilities, problem solving, and thinking critically as you perform your regular duties and accommodate other time sensitive tasks as they arise
• Educating admins and patients to better understand health insurance benefits regarding open balances
• Investigating claims through insurance to ensure they were processed according to the patient benefit plan
• Contacting patients when payments are unable to be processed (i.e. bounced checks, declined cc’s) to offer options for resolution
• Reviewing and applying patient credits to ensure they are being utilized efficiently
• Managing the member statement process, by ensuring bills are efficiently and accurately sent
• Omission of specific duties does not exclude them from this position if the work is similar, related or a logical assignment for this position

Basic Qualifications

• 2+ years of insurance accounts receivables or cash posting experience
• 1+ years of exceeding quota and key performance metrics experience
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines
• 2+ years of employment in a primary care healthcare setting
• Demonstrated understanding of healthcare billing, coding, and reimbursement principles
• Experience maintaining service level agreements relating to the patient's response time

Preferred Qualifications

• Experience in stakeholder and communication management
• Experience implementing process improvements
• Experience working independently with minimal supervision
• Proactively identify and address operational inefficiencies
• Contribute to team metrics and departmental goals
• Effectively communicate with stakeholders up to two levels above

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why\-amazon/benefits.

USA, , - 15.00 - 27.00 USD hourly

Company - Amazon.com Services LLC - A57

Job ID: A3193241