Professional Services Consultant Lead - Solution Architects

We are seeking a Professional Services Consultant Lead with proven experience leading technical teams. This role heads our Solutions Architecture function, so the successful candidate must be a confident team leader who can guide, mentor, and drive consistent, high‑quality delivery. Alongside leadership capability, the role requires strong hands‑on experience in pathology and laboratory information systems (LIMS). Candidates must understand pathology workflows, laboratory systems, and healthcare integrations, with a solid grasp of how diagnostic labs operate end‑to‑end. This expertise is essential for supporting the team and ensuring successful delivery of complex diagnostic laboratory solutions into UK healthcare environments. Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve , must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Role Overview As the Professional Services Consultant Lead - Solution Architects , you will oversee the Solutions Architecture domain, drive technical excellence, and collaborate with internal and external stakeholders to deliver scalable, high-quality solutions that meet customer and business needs. This role specifically focuses on Laboratory Information Management Systems (LIMS) , ensuring robust architecture and integration strategies that support laboratory operations and compliance requirements.

Key Responsibilities Leadership & Team Management

• Lead and mentor the Solutions Architect team, promoting skill development and consistent delivery standards.
• Manage team resources, workload balancing, performance reviews, and recruitment.
• Coordinate training and ensure standardised deployment practices.
• Authorise timesheets, leave, and expenses.

Solution Design & Delivery

• Analyse client workflows and design tailored solutions aligned with Clinisys product capabilities.
• Oversee solution build, testing, validation, and transition to service.
• Maintain quality assurance throughout the deployment lifecycle.
• Collaborate with the Product team to align solutions with roadmap and future enhancements.

Customer Engagement & Consulting

• Serve as a key point of contact for customers, providing expert guidance and support.
• Deliver training, demos, and presentations to clients and internal teams.
• Promote long-term customer relationships and support strategic growth initiatives.

Domain Oversight

• Coordinate with the Principal Solution Architect in managing the MasterBuild.
• Lead domain-level reviews of product enhancements, defects, and specifications.
• Contribute to delivery methodology improvements (templates, CAB process, workflows).
• Support service escalations, product support, and user groups.

Performance & Strategy

• Drive team KPIs including utilisation, project delivery metrics, and resource efficiency.
• Champion Clinisys values: Simplicity, Promises, Customers, and Teamwork.
• Stay informed on industry regulations, technologies, and best practices.

Essential Skills & Experience

• Proven experience leading technical teams.
• Strong communication and stakeholder management skills.
• Strategic thinking with the ability to influence across projects and departments.
• Deep understanding of Clinisys product suite (5+ years desirable).
• Experience in healthcare integration (HL7, FHIR), cloud platforms (Azure), and resilient infrastructure.
• Hands-on experience with:
• Web services
• Oracle scripting
• Business Objects (queries and data modelling)
• Healthcare messaging and analyser data managers

Desirable

• Experience in UK/Ireland health sectors.
• Background in project management environments.
• Commercial awareness of project accounting and solution sales.

Education & Requirements

• Bachelor’s degree or equivalent experience.
• Full UK driving licence.
• Willingness to travel to client sites as needed.

Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.