**Senior Director – Client Operations
Senior Services Head - Client Operations
Hybrid model – Onsite in Atlanta office 3 days per week
Business travel required** Job Description Infosys McCamish Systems is a growing and thriving fully owned subsidiary of Infosys BPM Ltd in Atlanta where we are looking for a Director/Services Head – Client Operations. In this role, you will be accountable to plan, organize, review and develop the capabilities of the Infosys McCamish Special Markets and RS units with the objectives to ensure sustainable and scalable business relationships with clients, meeting financial, customer, quality, process improvement and people objectives within the guidelines, policies and norms of Infosys McCamish.
This would include Business Planning & Review, Solution Design, Business Development, Transition Coordination: Resource planning (incl. Infra), process definition & documentation, SOW / Metric Determination, Process Training & Certification, Resource planning, Manpower Training, governance Planning, Performance Planning, SLA Compliance, Customer Interaction, Financial Review, Governance compliance, Knowledge Management, Automation and Transformation.
Responsibilities
Qualifications Basic:
Preferred
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.
Work Model This role is hybrid work model, requiring onsite work 3 days per week in the Atlanta office location. This role will require business travel.
About Us Infosys McCamish Systems, a U.S. based subsidiary of Infosys BPM, a part of Infosys (NYSE: INFY), is a leader in providing best in class technology platforms and service solutions for the financial services industry. With deep domain experience with Life Insurance companies, worksite product providers and retirement companies globally, we partner with our clients to help them stay ahead of the innovation curve. Infosys McCamish Systems offers flexible solutions through business process outsourcing, software as a service, and license models. Our clients can choose from one of these service models or operate with a combination of these models as their needs evolve. Our technology platforms and services combined with execution excellence and proven best practices, optimize our clients’ operations today while building tomorrow’s enterprise. Infosys McCamish currently provides platform-based solutions and services to over 40 financial services companies across a broad array of products, distribution models and platform deployment options. In the retirement marketplace, Infosys McCamish is one of the largest non-qualified deferred compensation plan record-keepers in the USA (based upon recordkeeping assets administered). We deliver solutions that improve your agent’s and customer satisfaction while reducing risk and cost of operations. With our solutions, you’ll be poised to launch new products faster, optimize your expense and loss ratios, and manage distribution channels rapidly and comprehensively.