About Us
Observe.AI
is the enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to turn contact centers into performance engines. Built to optimize the full lifecycle of human and AI agents,
Observe.AI
enables enterprises to automate customer interactions, augment agent performance, and deliver governed AI at scale.
On a single platform,
Observe.AI
combines Voice and Chat AI Agents, real-time AI Copilots, and Conversation Intelligence with 100% interaction coverage for quality, compliance, and performance management. Trusted by brands like DoorDash, Affordable Care, Signify Health, and Verida,
Observe.AI
delivers fast time-to-value, measurable ROI, and consistent, high-quality customer experiences across every channel.
Why Join Us
At Observe.AI, we believe customer support is more than solving tickets—it’s about creating an unforgettable experience that turns customers into champions. As a Technical Support Engineer II, you’ll have the opportunity to do meaningful work that blends technical problem-solving with real impact on customer success.
You’ll be part of a team that thrives on ownership, collaboration, and innovation. This is not just about maintaining systems—it’s about building scalable processes, sharing knowledge, and leaving your mark on a fast-growing company.
What you’ll be doing
What you’ll bring to the role
Perks & Benefits
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
*If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit
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