Department Background – Workforce Services Workforce Services is a department within the Enterprise Technology & Services (ETS) organization at Morgan Stanley. Workforce Services (WS) supports the needs of Morgan Stanley’s global workforce, with a focus on reliable delivery of scaled, secure and flexible technology solutions. The organization brings together Business Experience Management, Production Assurance, Asset Operations, Executive Support, Projects & Organizational Management, and Vendor Oversight to form a unified team. Within WS, the Transformation, Performance and Optimization Office partners with functional leaders to drive operational effectiveness by overseeing transformation priorities, ensuring disciplined execution, and enabling performance delivery through clear accountability, financial and headcount visibility and strong leadership communication.
Position Overview The WS Chief Performance Officer and Transformation Lead serves as a strategic partner to WS functional areas responsible for driving operational effectiveness, execution discipline, and transformation outcomes across Workplace Services. This role plays a central leadership function in pulling together, understanding, and aligning the overall WS transformation strategy —ensuring clarity on our goals, how we are delivering against them, and how progress is tracked and communicated across the organization.
In addition, this role serves as the AI, Automation & Observability Tower Lead , accountable for shaping, coordinating, and advancing this critical pillar of the WS transformation. In this capacity, the role brings together all AI, automation, and observability-related initiatives occurring across WS, aligns them to a cohesive strategy, sets objectives, convenes key stakeholders, and ensures measurable progress against defined outcomes.
The role provides leadership with clear structure, disciplined execution, and transparency across the full portfolio of work, including transformation tower initiatives. By establishing strong governance, cadence, and accountability, this role ensures commitments are delivered, progress is visible, and outcomes are clearly articulated. Acting as a trusted advisor to functional leadership, the role maintains oversight of headcount and financial targets, supports performance delivery, and drives strong leadership communication and organization-wide engagement.
Key Responsibilities WS Transformation Strategy & Enterprise Alignment
AI, Automation & Observability Transformation Tower (Orchestration Focus)
Strategic Partnership & Operational Effectiveness
Portfolio & Initiative Management
Governance, Cadence & Accountability
Performance, Financial & Headcount Visibility
Communication & Engagement
Qualifications
What You Can Expect From Morgan Stanley At Morgan Stanley, we raise, manage and allocate capital for our clients – helping them reach their goals. We do it in a way that’s differentiated – and we’ve done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about\-us/global\-offices into your browser.
Expected base pay rates for the role will be between $150,000 and $210,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people\-opportunities/eeo.
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