Business Analyst

Job Description :

Role Summary Seeking an experienced Business Analyst to define requirements, enhance processes, and support technology initiatives across Cards, Payments, or Retail Banking functions. The role involves partnering with business and technology teams to deliver efficient, compliant, and scalable solutions.

Key Responsibilities

• Gather, analyze, and document business and functional requirements (BRD, FRD, User Stories).
• Translate business needs into clear system specifications and acceptance criteria.
• Collaborate with stakeholders, conduct workshops, and support Agile/Scrum ceremonies.
• Analyze current processes, identify gaps, and recommend improvements or automation.
• Prepare process flows, reports, presentations, and support decision-making.
• Create test plans, test cases, and support System Testing and UAT.
• Track and resolve issues using tools like JIRA, Confluence, and collaborate with IT teams.
• Assess risks, ensure compliance, and maintain transparency in reporting.
• Candidates must be willing to work night shifts, with working hours beginning at 6:00 PM IST

Qualifications

• 8–12 years of Business Analysis experience, preferably in Cards, Payments, or Retail Banking.
• Strong skills in data analysis and MS Office (Excel, PowerPoint).
• Experience with BA tools: JIRA, Confluence, Visio, process mapping, and documentation.
• Strong communication, analytical thinking, and stakeholder management abilities.
• Bachelor’s degree or equivalent experience.

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Job Family Group: Technology

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Job Family: Business Analysis / Client Services

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Time Type: ------------------------------------------------------

Most Relevant Skills Please see the requirements listed above.

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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.