Step into the role of Assistant Vice President Product Onboarding & Implementations at Barclays, where you'll provide first-class support by conducting in-depth due diligence, ensuring compliance with regulatory requirements, and safeguarding our clients and organization with expertise and care.
Overall purpose of role
- This is an Individual Contributor role within Branch Operations, with a focus on Payments & Collections, Liquidity/Lending, Regulatory Reporting, and Trade Finance.
- Provide operational support to meet business, client, and regulatory demands, leveraging strong stakeholder partnerships, lean processes, and a highly engaged team.
- Develop deep expertise in the four focus areas, identifying gaps and designing solutions in collaboration with technology and operations teams.
- Drive delivery of operational benefits and recommend optimizations to improve efficiency and compliance.
- Identify automation opportunities, document requirements, and communicate effectively with stakeholders.
- Manage process performance in line with service levels and targets, fostering a culture of continuous improvement.
- Uphold the professionalism and reputation of Barclays, engaging with internal and external stakeholders, clients, and regulators.
You may be assessed on key critical skills relevant for success in role such as:
- Operating Model Leadership
- Drive the design and continuous improvement of client onboarding and service processes for Corporate Banking clients in Asia, ensuring efficiency, compliance, and a differentiated experience.
- Oversee the implementation of new products and platforms, aligning operational readiness with diverse client needs across the region.
- Develop and document target operating models and process flows tailored for Asia, supporting scalable execution and clear accountability.
- Enablement & Digital Transformation
- Identify and drive automation and digital enablement opportunities to enhance client experience and operational efficiency, leveraging regional technology trends.
- Translate business requirements into detailed operational specifications and service standards, ensuring clarity and accuracy throughout the implementation lifecycle.
- Map and document end-to-end operational touchpoints, enabling smooth handoffs and efficient execution across upstream and downstream interfaces.
- Regional Stakeholder Engagement
- Build and maintain strong relationships with clients and internal teams (front office, technology, operations, risk) across Asia, fostering collaboration and operational rigor.
- Represent the client service and implementation function in governance forums, client meetings, and regulatory discussions, ensuring regional alignment.
- Risk, Compliance & Continuous Improvement
- Ensure all activities comply with local regulatory requirements and internal policies, embedding robust risk management practices within the team.
- Manage process performance against agreed service levels and KPIs, driving a culture of continuous improvement across Asia.
- Change Management & Operational Enablement
- Establish and lead an Operations Change Management Office (CMO) to bridge program delivery and day-to-day operations, translating strategic objectives into actionable operational requirements for Asia.
- Operate a dual-lead structure (Country BAU Operations Lead and Regional Corporate Banking Operations Lead) to ensure clear accountability and effective regional oversight.
- Design and deliver onboarding and implementation models that integrate client journeys, product requirements, and operational processes, consistent with global standards but tailored for Asia.
- Client Service & Onboarding Excellence
- Lead the end-to-end design and continuous improvement of client onboarding, service, and implementation processes for Corporate Banking clients.
- Ensure client journeys are efficient, compliant, and deliver a differentiated experience, balancing regulatory requirements with commercial objectives.
- Act as the primary escalation point for complex client implementation and service issues, driving resolution and root cause analysis.
- Partner with front office, technology, and operations teams to ensure seamless client transitions and handovers
- Decision-making and Problem Solving
- Ability to understand and analyse complex problems and provide effective tactical and strategic solutions to escalations and issues.
- Make evaluative judgement of the day-to-day issues.
- Understanding of broader business strategy and apply this lens when taking team decisions.
- Aptitude to operate with close attention to detail and able to prioritise your key activities to ensure delivery.
Desirable Skillsets
- Degree educated or equivalent.
- Proven experience in payments, liquidity/lending, regulatory reporting, and trade finance operations.
- Excellent project management and communication skills.
- Strong knowledge of regional operational procedures and regulatory requirements.
- Ability to interpret data and communicate findings to stakeholders.
- Result-oriented and commercial mindset
- Strong product knowledge in trade finance and/or cash management related products with a good understanding of end-to-end processes for each of the products.
- Excellent understanding of Trade and Debt documentation including identifying standard / non-standard wording and the inherent risks brought by each. Working knowledge of the ICC rules for Trade products (UCP600, ISBP, URC522 and URR725).
- Working knowledge of cash platform buildout, local payment processes (such as MEPS, GIRO, FAST, Paynow), banking channels, liquidity management and/or virtual accounts management.
- Knowledge of SWIFT messaging.
You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based out of Chennai.
Purpose of the role
To manage the implementation of strategic change initiatives to enhance the banks operational efficiency.
Accountabilities
- Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
- Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
- Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
- Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
- Comply with all regulatory requirements and internal policies related to change management.
- Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.
Assistant Vice President Expectations
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
- Take ownership for managing risk and strengthening controls in relation to the work done.
- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
- Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
