Security Support Engineer
Apple•Austin, TX
fulltime
Information Technology
5+ years
Summary The Security, Engineering & Analytics team is looking for a technical Security Support Engineer to join our group. This person will be responsible for investigating account security concerns, privacy data concerns, fraud trends and working with engineering to initiate applicable investigations. This position requires a self-motivated individual with strong technical and communication skills who can contribute and thrive in a team environment.
Description Serving as the directly responsible individual / overseeing the end-to-end engineering support experience worldwide for one or more iCloud, Apple Account, Security and feature-sets including related services. Working closely with varying Engineering entities, Operations, Readiness and applicable cross-functional teams throughout product development, launch and support. This Directly Responsible Individual will also be responsible for investigating security & privacy related bugs, vulnerabilities and providing risk assessments.
This engineer will also be responsible for ensuring Support organizations are equipped with the technology and knowledge necessary to deliver NPI. Closely monitoring related top support issues and drivers after product launch, identifying gaps across all Support tiers worldwide in support tools / resources needed to better support the new features. Reviewing server side logs and analytic data to verify intrusion, breach or signs of digital asset compromise. The capability to identify trends in fraud, abuse or gaps within the support experience is needed.
Educating cross-functional teams about Apple’s security features, risks & vulnerabilities within the New Product Security space. Extensive understanding of all Apple products, in particular Apple’s online services and basic security procedural implementations.
Investigating fraud and security related escalations from iCloud or Support Engineering that may be associated with Apple Account iCloud or related services.
Responding to a subset of technical support tickets from internal Security, Privacy & Support teams worldwide, while delivering immediate workaround, resolutions and driving root cause bug fixes. Analyzing data and trends to identify opportunities for improving the overall customer experience and support for iCloud. Working closely with Apple's Support organizations, QA, Engineering, Fraud, Data Scientists, Systems Admins, and Developers to implement our analysis' recommended changes.
Minimum Qualifications
Preferred Qualifications
Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.
Apple accepts applications to this posting on an ongoing basis.