ServiceNow Business Process Manager

Accenture•Albany, New York Metropolitan Area

fulltime

Management and Manufacturing

4+ years

About the role

We Are A global professional services organization, which includes being a vital services partner to the world’s major cloud providers — ServiceNow, AWS, Azure, Google, and others.  Choose Accenture and make delivering innovative work part of your extraordinary career!

The Accenture ServiceNow Business Group’s platform-led approach unites the industry and technology transformation expertise of Accenture with ServiceNow to deliver on the promise of digital business. We help our clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work to achieve the full potential of the platform.

Learn more about <a href="https://www.accenture.com/us\-en/services/alliances/servicenow" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Job Description-item0":{"analytics-link-name":"servicenow at accenture here","analytics-link-type":"engagement","xdm:linkURL":"https://www.accenture.com/us\-en/services/alliances/servicenow","analytics\-engagement":"true"}}" rel="noopener noreferrer">ServiceNow at Accenture Here

You Are A transformation maven with the skills to help clients meet the challenges of digitization. Your superpower? Using your know-how, creativity, and analytical powers to solve clients’ most complex business problems to help their companies do more. And you possess the communication and people skills to inspire teams to bring their A-game. Ready to put your talents to work in our ServiceNow Practice?

The Work

The ServiceNow Business Process Manager will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance, collaborating with customers to achieve their business outcomes using ServiceNow.
The Business Process Consultant must be an excellent communicator, tactful diplomat, problem solver and out of the box thinker – with the ability to understand and respond to customer and business needs in rapidly changing business environment.
The position requires a deep understanding of the business of the customer and the new system, features and functionality to identify and document all needed changes and adjustments required to enable business operation for users and processes which will interact with the system.
This role will lead all process and design workshops for the project and be a trusted advisor with the customer throughout the engagement.
Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams are required to be successful in this role.

Travel may be required for this role. The amount of travel will vary from 25% to 100% depending on business need and client requirements.

Here’s What You Need

Minimum 4+ years’ experience working in the ServiceNow platform.
Minimum 4+ years’ experience in leading workshops, requirements gathering, process definition, process improvement and re-engineering.
Minimum 4+ years’ experience developing requirements documentation, project artifacts, process documents and creating user stories.
Minimum 4+ years’ experience identifying how to meet business requirements using ServiceNow.
Bachelor's degree (in Business or IT related field preferred) or equivalent (minimum 12 years) work experience. (If associate’s degree, must have minimum 6 years work experience)

Bonus Points If

ITIL v4 Managing Professional or Strategic Leader Certification
Agile Scrum Product Owner Certification
ServiceNow CSA (Certified System Administrator) and any additional ServiceNow certifications.
Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.
Advanced MS Office skills (Word, Excel, Visio and PowerPoint)
Extensive experience in process management competencies.
Agile Scrum Master certification
Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/12/2026 and open for at least 3 days.

Benefits Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

<a href="https://www.accenture.com/us\-en/careers/local/benefits" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Qualification-item0":{"analytics-link-name":"u.s. employee benefits | accenture","analytics-link-type":"engagement","xdm:linkURL":"https://www.accenture.com/us\-en/careers/local/benefits","analytics\-engagement":"true"}}" rel="noopener noreferrer">U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Washington $100,500 to $245,000

FY25

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Albany, NY

Arlington, VA

Atlanta, GA

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Beaverton, OR

Bentonville, AR

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Carmel, IN

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Des Moines, IA

Detroit, MI

Hartford, CT

Houston, TX

Irving, TX

Kirkland, WA

Los Angeles, CA

Miami, FL

Milwaukee, WI

Minneapolis, MN

Morristown, NJ

Mountain View, CA

New York City, NY

Oklahoma City, OK

Overland Park, KS

Philadelphia, PA

Pittsburgh, PA

Raleigh, NC

Redmond, WA

Sacramento, CA

San Diego, CA

Scottsdale, AZ

Seattle, WA

St. Louis, MO

St. Petersburg, FL

Walnut Creek, CA

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