Account Director

At NHS Shared Business Services, we work at the heart of the NHS — supporting Trusts and Integrated Care Systems to operate more efficiently, transform services, and focus on what matters most: patient care.

We are now looking for an experienced Account Director to take ownership of a portfolio of key NHS clients, building trusted executive‑level relationships and driving sustainable account growth through insight‑led, consultative engagement.

We have three hybrid roles available, each aligned to a specific territory: London, the South East and the Midlands.

What you’ll bring:

• Client Relationships & Executive Engagement: Build and maintain trusted advisor relationships with C‑suite and senior NHS stakeholders, leading strategic account planning, governance, and resolution of escalated issues while representing the organisation across key client forums.
• Contract & Commercial Management: Own and manage large‑scale NHS BPO contracts end‑to‑end, ensuring compliance, effective change control, commercial rigour, risk management, and clear internal reporting on account health and performance.
• Account Growth & Financial Performance: Drive financial performance across NHS accounts through revenue growth, margin improvement, and robust financial governance, leading regular performance reviews in partnership with Finance and Operational leadership.
• Growth Strategy & Cross‑sell Opportunities: Identify and convert growth opportunities across shared services, consulting, and digital offerings; collaborate on tailored proposals; and support RFI/RFP responses and commercial negotiations aligned to NHS priorities.
• Right at Source Service Consumption & Compliance: Partner with Operations and Service Managers to drive client adherence to “Right at Source” service delivery models across NHS organisations, embedding best practice through stakeholder engagement, training, and data-led insight on compliance, uptake and performance.
• Strategic Consulting & Advisory: Lead and enable strategic consultancy and advisory engagements for NHS clients, including shared services target operating model design, change and HR advisory, and process improvement, while contributing to sector thought leadership and aligning client operating models to national NHS priorities such as ICS integration and digitisation.

What you’ll bring:

• Proven experience as an Account Director or Senior Client Partner managing large-scale NHS or Public Sector accounts.
• Strong BPO or shared services background (e.g. Finance, Procurement, HR), with a deep understanding of NHS structures, funding models and transformation drivers.
• Demonstrated success in managing complex contracts and P&L portfolios in excess of £10m.
• Strong commercial acumen with a clear track record of upsell and cross-sell growth within strategic accounts.
• Excellent communication, influencing and negotiation skills, with the ability to build trusted relationships with senior stakeholders and manage contracts in line with best practice and contract law.
• Highly organised, detail-oriented and adaptable, with the ability to work independently or collaboratively in a fast-paced, target-driven environment and develop innovative solutions to client challenges.

If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time

Location: London, Midlands and South East

Security Clearance Level : BPSS

Internal Recruiter: Amy

Salary: Up to £75k depending on experience

Benefits: Performance related bonus, £6,600 car allowance, 25 days annual leave with the option to buy additional days, private medical, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.