Senior Director of Parent Experience, Alpha

Families who choose Alpha New York rely on trusted advisors across every aspect of their lives. This role fills the one they've been missing.

You'll be their first call when uncertainty arises, when intuition signals something isn't quite right, or when they experience a moment they know you'll grasp immediately. You'll develop such familiarity with each family that you'll sense their needs before articulation—and you'll possess both the judgment and composure to address whatever they present with discretion, warmth, and apparent ease. Over time, your role will extend beyond being part of their child's school. You'll become woven into how they experience this chapter of their family journey.

New York's private school landscape is compact, tightly networked, and unforgiving of missteps. A family's Alpha experience doesn't remain confined to campus—it circulates through the channels that count: residential buildings, private clubs, country homes, the group conversations that determine where the next family enrolls. You'll grasp this dynamic intuitively, having built your career in environments where reputation serves as the sole currency and one error in judgment outlasts every success. You'll cultivate a community families feel compelled to protect, where belonging feels natural and referrals emerge because the experience justifies them.

Beyond New York's private school circles, you'll engage with diplomatic families, international corporate leaders, and globally mobile households whose educational expectations—and institutional relationships generally—reflect experiences well outside American independent school norms. The ideal candidate will navigate cross-cultural family contexts as fluently as the established rhythms of New York private school culture.

Alpha doesn't follow traditional school conventions. Students complete core academics in two daily hours through AI-powered applications, dedicating remaining time to public speaking, critical thinking, and applied projects. No lectures. No filler assignments. Performance in the top 1% nationally.

The families selecting Alpha made a deliberate choice—and in a city where educational opinions are universal, they'll face constant pressure to justify it. You'll ensure they never struggle for a response. If sustaining that conviction through years of refined New York skepticism feels burdensome, this position isn't suitable. If it represents the most compelling conversation you could lead, continue reading.

What You Will Be Doing

• Manage the complete parent relationship lifecycle—from initial contact through enrollment, retention, and sustained advocacy—allowing faculty to concentrate on students while families maintain a reliable point of contact
• Detect early signals when something feels wrong, addressing issues with the discretion and judgment that preserves trust—including the more difficult assessment of when a family represents a poor fit
• Maintain physical presence where families gather: morning drop-off, afternoon pick-up, evening programming, and the impromptu exchanges that carry the most weight
• Develop a community that both domestic and international families regard protectively—and where recommendations occur because the experience warrants them
• Articulate Alpha's narrative persuasively—in individual discussions, at community events, and in the skeptical New York settings where the school's standing is genuinely established

What You Won’t Be Doing

• Operating from a desk—your physical presence within the community defines the position
• Maintaining standard 9–5 schedules—early mornings, late afternoons, and evening commitments constitute the norm, not occasional additions
• Escalating challenging parent discussions to faculty or administrators—you retain complete ownership
• Relying on administrative infrastructure, established protocols, or complete staffing—you function with significant autonomy and construct necessary systems
• Approaching family relationships as transactional accounts—this role values authentic connection over procedural adherence

Senior Director Of Parent Experience Key Responsibilities Serve as the central trusted relationship for every family's journey at Alpha's Lower Manhattan campus. Maintain their confidence through challenging periods, cultivate a community where belonging feels substantive, and establish conditions where satisfied families become active advocates within the networks that influence New York's private school environment.

Basic Requirements

• Minimum 5 years establishing and maintaining trust with high-net-worth or ultra-high-net-worth families in high-touch, relationship-centered capacities
• Demonstrated history of guiding sophisticated clients through consequential decisions—with measurable outcomes you can articulate: conversion rates, retention metrics, referral generation
• The discretion and poise to manage sensitive, confidential matters without visible impact
• Innate cross-cultural competence—equally adept with diplomatic families experiencing American schools for the first time and established New York families thoroughly familiar with this landscape
• New York-based, available for full-time on-site presence, and comfortable with variable scheduling
• Legal authorization to work in the United States without sponsorship requirements

Nice-to-have Requirements

• Professional background that New York's most selective families immediately recognize—private school admissions, luxury hospitality, exclusive membership organizations whose reputation carries influence in this city, or major gift development at institutions they already respect
• Personal or professional exposure to independent or non-traditional educational models
• Established connections within NYC's private school parent communities
• Experience serving internationally mobile, diplomatic, or globally connected households
• A personal network extending through the residential buildings, private clubs, and institutions where Alpha's families reside and make decisions

About Alpha Want to join a learning rebellion that’s transforming the traditional classroom? Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

They don’t play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.

Alpha School is rewriting the rules of education. Sounds too good to be true? It’s not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help\-and\-faqs for more details on this topic.

Crossover Job Code: LJ-5721-US-NewYork-SeniorDirector.005