Remote Work: Hybrid Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.
Come make an impact every day at Zebra.
The Director of Customer Success leads a team of senior Customer Success resources in North America / Canada (responsible for the NA Retail, Healthcare, Financial Services, and Government verticals) to drive customer adoption and expansion through cross-sell / upsell, renewal, and retention activity across a group of key and strategic accounts. Manages account coverage strategy to build a team of Customer Success Executives (high-touch) and Customer Success Specialists (low-touch) who serve as the primary point of contact for existing customers to ensure they are getting the level of service and expected ROI / value from their Zebra purchases. Uses in-depth knowledge of and contacts within the industry and customer success arena to recruit and develop strong talent to drive direct end customer success actions or create programs for execution by sales account managers or partner customer success teams. Creates organizational design, processes and resource plans to enable customer success coverage model for all GTM, use cases and customer segments. Works cross-functionally with sales, product business units and marketing to build value-engineering, commercial intelligence and product feedback to drive product roadmap and price to win. Direct responsibility for all renewal bookings and shared responsibility for identifying opportunities and closing additional revenue from upsell /cross-sell of related products, accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate cross-functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and / or Support.
Qualified applicants must be based in the US. Talent located near a Zebra office will be expected to work a hybrid (x3 days/week in office) schedule. Willing to consider remote accommodations for talent not located within driving distance to a Zebra office. 25% travel to be expected. Responsibilities:
Qualifications: Minimum Requirements:
Preferred Qualifications:
Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com
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We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure.
Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.
Salary: USD 153000.00 - USD 229600.00 Yearly
Salary offered will vary depending on your location, job-related skills, knowledge, and experience.
Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .
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