We Are Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: <a href="http://www.accenture.com/song" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Job Description-item0":{"analytics-link-name":"www.accenture.com/song","analytics-link-type":"engagement","xdm:linkURL":"http://www.accenture.com/song","analytics\-engagement":"true"}}" rel="noopener noreferrer">www.accenture.com/song
You Are An expert in customer support and contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer support organizations what drives call volume, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer support transformation previously are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Additionally, you are familiar with the selling processes, and you’ve pitched proposals with business cases and solutions to help solve problems. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.
The Work
Travel: As required for client support.
Location: Primary residency within 90 minutes of an approved Accenture office
Here’s What You’ll Need
Bonus Points If
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted on 01/28/2026 and open for at least 3 days.
Benefits Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
<a href="https://www.accenture.com/us\-en/careers/local/benefits" target="_blank" data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Qualification-item0":{"analytics-link-name":"u.s. employee benefits | accenture","analytics-link-type":"engagement","xdm:linkURL":"https://www.accenture.com/us\-en/careers/local/benefits","analytics\-engagement":"true"}}" rel="noopener noreferrer">U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $205,800
Cleveland $59,100 to $164,600
Colorado $63,800 to $177,800
District of Columbia $68,000 to $189,300
Illinois $59,100 to $177,800
Maryland $63,800 to $177,800
Massachusetts $63,800 to $189,300
Minnesota $63,800 to $177,800
New York $66,300 to $205,800
New Jersey $68,000 to $205,800
Washington $80,200 to $189,300
Mountain View, CA
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Columbus, OH
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Houston, TX
Irving, TX
Kirkland, WA
Los Angeles, CA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Nashville, TN
New York City, NY
Oklahoma City, OK
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA
Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
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Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please <a href="/us-en/careers/support/e-verify-legal-notices" target="_self" class="cmp-text__link cmp-text__link--default" data-barba-transition="true" aria-label="please click here for additional important information." data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Additional Information-item2":{"analytics-link-name":"click here","analytics-link-type":"engagement","xdm:linkURL":"/us-en/careers/support/e-verify-legal-notices","analytics-engagement":"true"}}" rel="noopener noreferrer">click here for additional important information.
Please read Accenture’s <a href="/us-en/careers/support/privacy-statement" target="_self" class="cmp-text__link cmp-text__link--default" data-barba-transition="true" data-cmp-clickable="" data-cmp-data-layer="{"jobdetail-1e0b7e5710-Additional Information-item3":{"analytics-link-name":"recruiting and hiring statement","analytics-link-type":"engagement","xdm:linkURL":"/us-en/careers/support/privacy-statement","analytics-engagement":"true"}}" rel="noopener noreferrer">Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.
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