Deloitte is currently seeking candidates for our AWS Connect Channel Sales Senior Manager (CSM) role, focused on expanding our rapidly growing Amazon Web Services (AWS) cloud business as a cross-sector lead. As a CSM, you will leverage your channel sales expertise, particularly within the AWS Partner Network (APN), to drive growth and success. You will demonstrate a deep understanding of the Amazon Connect, AWS AI services and Contact Centers and possess outstanding communication skills, thriving in a fast-paced, matrixed organization.
Recruiting for this role ends on 4/15/26
Work you'll do:
As a Channel Sales Senior Manager, you will:
- Vendor Relationship Management: Act as the main point of contact and engagement with AWS sales teams for a defined set of accounts. Build and maintain relationships with AWS account managers, business development leaders, and capture managers.
- Opportunity Identification: Co-facilitate meetings to identify and qualify opportunities. Maintain the AWS pipeline for the assigned sector and coordinate joint campaigns and sales initiatives.
- Sales Strategy Execution: Collaborate with Service leaders and account teams to develop sales opportunities across sectors. Connect Deloitte Customer Sales Executives and PPMD teams with AWS sales leaders for designated accounts, maintaining a regular cadence on opportunities and pursuits.
- Opportunity Management: Lead the AWS alliance opportunity management process, including creating and updating joint CRM system entries, reporting, and maintenance.
- Account Planning: Work with the Deloitte AWS Cloud Alliance Manager to plan and execute joint account planning sessions. This includes agenda development, research, materials gathering, coordination among alliance leadership, logistics, and notes capture and report outs.
- Marketing Collaboration: Collaborate with Deloitte cloud marketing teams to propose ideas for joint alliance marketing activations, customize Deloitte eminence materials, and support digital and in-person marketing events to drive awareness and engagement of our AWS alliance and solutions.
- Internal Go to Market: Manage the communications and collaboration of internal meetings with account teams, project teams, and Service leaders. Includes management and creation of go to market materials to share with account teams, AWS sales and product teams as well as on-going team calls.
The successful candidate will possess:
- Exceptional relationship-building and management skills to establish rapport, trust, and Deloitte brand preference with alliance partners. Strong organizational skills and demonstrated ability to work in a fast-paced environment and manage multiple tasks.
- Excellent written and oral communication skills and interpersonal skills.
- Strong problem-solving and analytical skills. Demonstrated ability to take initiative and interact with all levels of management.
- Ability to act autonomously, self-starter. Quick learner with high energy and creative problem-solving skills. Detail-oriented with the ability to adapt to a changing environment. Energetic, enthusiastic, and organized.
Qualifications
Required:
- 10+ Sales experience in the Contact Center/CCaaS space
- 3+ yrs experience with Amazon Connect and supporting services (Bedrock, Amazon Q, Lex, Quick Site)
- Proficient in Microsoft Office suite, with strong PowerPoint and Excel skills. Experience with Salesforce CRM.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
- Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
Preferred:
- Experience with AWS partner incentive programs.
- AWS Certified Cloud Practitioner (CCP).
- Experience managing a portfolio of opportunities in the AWS Partner Network (APN) Customer Engagement (ACE) portal.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $175,300.00 to $322,900.00.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
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