Collections & Recovery Specialist

Do you have experience as Collections & Recovery Specialist and a passion for delivering outstanding customer service?

We’re expanding our team and want you to join us! In this important role, you'll help support the financial health of NHS organisations by handling overdue accounts, ensuring timely payments, and providing exceptional service to customers.

With our growth plans for the year ahead, there’s plenty of opportunity to develop your skills and advance your career. We offer full training and development support to help you reach your potential.

This is based on a hybrid working model. If you're ready to take the next step in your career and make a real impact, we’d love to hear from you!

What you'll be doing:

• Building relationships with customers and supporting them to recover missed payments.
• Resolving general invoice queries over the phone and via email.
• Remaining professional while showing compassion in finding an amicable solution to increase your collection success rate.
• Creating appropriate repayment plans to help customers clear their outstanding debt.
• Collaborating with our clients to resolve any disputed invoice queries.
• Completing administrative tasks such as running reports on ledgers.

What you’ll bring:

• Previous experience in FCA regulated collections or accounts receivable environment is essential.
• Experience within a collection and/or complaints handling role that requires firm but fair negotiations to achieve the outcome that all parties are happy with.
• Clarity in your communication skills, with the ability to handle difficult conversations with resilience and sensitivity.
• A passion, enthusiasm and empathy for delivering a high quality of customer care to clients.
• Proficiency with MS Excel with the administration skills to handle detailed accounts clearly and concisely.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent

Location: Leeds

Security Clearance Level: DBS

Internal Recruiter: Chloe

Salary: £25,500

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make life easier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutions are underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey? We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.