Senior Technical Trainer

Who we are

We're a leading, global security authority that's disrupting our own category.  Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.  We help companies put trust - an abstract idea - to work. That's digital trust for the real world.

Job summary

We’re looking for a Senior Technical Trainer who can deliver world-class training that empowers DigiCert’s technical audiences — Solutions Engineers, partners, and customers — to confidently use and advocate for our products.

This role sits within the Technical Enablement organization and is responsible for designing, delivering, and maintaining high-impact training across PKI, Device Trust, Certificate Lifecycle Management, Software Trust, and related DigiCert solutions.

You’ll work closely with Product, Engineering, Sales, Support, and Partner teams to ensure that every learner walks away with clarity, confidence, and hands-on skill.

 

What you will do

Training Delivery & Facilitation

• Deliver engaging virtual and in-person technical training for internal teams, partners, and customers.
• Lead workshops, labs, and certification sessions across DigiCert product lines (e.g., CLM, TLM/STM, Device Trust, PKI, SSO integrations, automation/scripting labs).
• Adapt delivery based on audience persona (SE, Support, partner engineers, customer admins).

Curriculum & Content Development

• Build and maintain course materials including slides, lab guides, assessments, demos, and certification content.
• Partner with Product and Engineering to ensure content reflects current releases, roadmap updates, and industry best practices.
• Translate complex technical concepts into digestible, actionable learning.

Environment & Lab Ownership

• Collaborate with Engineering/CloudShare/DevOps teams to ensure lab environments are configured, stable, and up to date.
• Troubleshoot lab issues and drive improvements to hands-on learning experiences.

Cross-Functional Partnership

• Work with SE leadership, Partner Enablement, Product Marketing, and Support to identify skill gaps and create training that directly impacts adoption and product proficiency.
• Participate in product launch readiness initiatives and live enablement events (Tech Summit, SKO, SE bootcamps).

Quality & Evaluation

• Collect learner feedback and use metrics to improve content and delivery.
• Ensure training meets DigiCert’s enablement standards for accuracy, clarity, and impact.

 

What you will have

Technical Expertise

• 4+ years experience in technical training, technical enablement, solutions engineering, or systems administration.
• Strong understanding of PKI, certificates, CLM, identity & access management, TLS, or related security technologies.
• Ability to articulate how DigiCert solutions solve real-world business and technical problems (mapping features → value).
• Comfortable discussing APIs, integrations, cloud infrastructure, and deployment architectures at a high level.
• Familiarity with scripting/automation (Python, PowerShell, Bash) to support advanced lab content.

Training & Instructional Skills

• Proven ability to deliver clear, engaging technical training to mixed audiences.
• Experience building structured training materials (labs, guides, videos, assessments).
• Strong facilitation, storytelling, and classroom management skills.

Tools & Platforms

• Proficiency with LMS platforms, content authoring tools, and virtual classroom technologies.
• Experience with CloudShare or other lab provisioning environments.
• Ability to work with Confluence, Jira, Highspot, GitHub, or similar tooling.

Soft Skills

• Highly organized, proactive, and able to manage multiple courses and stakeholders.
• Exceptional communication — able to simplify the complex.
• Strong ownership mindset; able to work independently and drive outcomes.
• Collaborative, positive, team-oriented approach.

 

Nice to have

• Experience training on DigiCert products specifically (CLM, Device Trust Manager, Software Trust Manager, DigiCert ONE modules).

• Background in cybersecurity, PKI architectures, or certificate lifecycle management.

• Certifications such as:

  • CompTIA Security+
  • CISSP
  • Certified PKI Professional (C|PKI)
  • AWS/Azure/GCP foundational certs

• Experience working with partner training programs or customer education.

• Instructional design experience (ADDIE, adult learning theory, blended learning).

 

Benefits

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

 

DigiCert offers a competitive benefits package for all of our full-time employees. 

DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.