Principal Engineer, Solutions Architecture

When our customers are looking for consultative IT expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are specialists in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After detailed consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Principal Engineer on our Solutions Architecture Team in Austin, Texas. This role is for a senior engineer in Configuration Services. It is responsible for customer solution management through the life cycle of the project. The engineer will be a lead for driving solution development for complex customer requirements as well as working on process improvement initiatives and enablement of additional services. The ideal candidate must have a mix of product knowledge and program management/experience in order to support customer projects and larger initiatives impacted the engineering organization.

What You’ll Achieve As a Principal Engineer, in Solutions Architecture, you’ll take the technical lead during pre-sales engagement, using a consultative approach towards the Customer to fully understand their overall business goals. From there, you will translate the Client’s business requirements into specific systems or applications for complex technology solutions.

You will:

• Lead project quality assurance efforts, including supervising, training, and mentoring technical staff on large, complex projects
• Apply deep expertise in Dell Technologies products, integrations, and environments while staying current with industry advancements
• Own and drive end‑to‑end project timelines across development and fulfillment, coordinating deliverables from cross‑functional support teams
• Present complex solutions and project outcomes to executive‑level customers, ensuring strong stakeholder alignment
• Drive operational excellence by meeting cycle-time SLAs, managing failure resolution and leading process, tool, and transformation improvements as the engineering SME

Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

• Knowledge in program management tools being able to drive schedules, work breakdown structures and managing issues as they arise
• Enterprise and Client Hardware Knowledge with a focus on firmware and BIOS architecture
• Knowledge in Microsoft Operating Systems and imaging technologies (MDT, SCCM, Kace) with ability to create and consult with Customer on specific solutions
• Solid written and oral communication skills, able to articulate technical details to internal stakeholders; will support calls with internal and external teams, including customers
• Advanced technical writing skills and demonstrated ability to document processes for the customer

Desirable Requirements

• Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD; or equivalent experience
• Dell Proven Professional Certification

Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $142,800 - $184,800.

Benefits And Perks Of Working At Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com.

Who We Are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

Job ID: R290056Job Function: Professional Services