workplace services business partner (central)

Role This is a pivotal role responsible for:

• The performance management, reporting and analysis of the supply chain ensuring strong compliance with ISO 44001 – this is the critical roadmap for establishing and managing collaborative relationships with suppliers (upstream), customers (downstream), partners (horizontal) and inter department or function (internal) to generate benefits for all parties.

Reporting into the Workplace Services Senior Business Partner this role will involve:

• Developing and managing collaborative partnering relationships with the client’s suppliers across a designated UK region
• Working closely with the client’s suppliers to help them resolve problems, improve service quality, and achieve cost savings
• Sharing best practice across the client’s suppliers to improve the overall service the client receives
• Leading collaboration workshops and process review sessions within the designated UK region to unlock value and innovation across all the client’s suppliers, helping to maximise the benefits the client gains from its supply chain.
• Tapping into the client’s digital platform to foster data-based decision-making with the client’s suppliers
• Liaising closely within JLL, with the local client and the local departments who occupy the buildings regarding supplier performance and service improvement programs

Leadership

• Support and lead the vision and strategy of the account plans through the development of strong supplier partnerships to ensure the client receives exceptional delivery
• Support the development of a structured, consistent, and robust SPM and SRM programme
• Understand the client’s key business drivers, and focus the team & the supply chain to ensure those priorities are aligned with Jones Lang LaSalle deliverables

Client/Stakeholder Management

• Manage relationship with key Client stakeholders and the supply chain partners within region to ensure net promoter results from the KPI Corporate Real Estate satisfaction survey.
• Serves as single point of contact for Jones Lang LaSalle’s service delivery within region
• Accountable for the service delivery within the designated region to meet contractual obligations of Jones Lang LaSalle
• Develop and maintain a detailed understanding of the Client’s business and key factors influencing their requirement for our services

Supplier Management

• Undertake a monthly assurance check of FM supplier contracts within region which assess services versus contract requirements and specifications including
• (a) 10% check of KPI scores reported by the FM Suppliers against the relevant source performance data
• (b) 100% check that all statutory, mandatory and/or Departmental health and safety certification and required documentation has been provided in advance of supplier invoicing
• Audits to ensure suppliers are working in accordance with their contractual obligations.
• Develop and implement the Supply Chain audit strategy within region, including statutory compliance; health and safety (including incident management); completion of works; environment and sustainability; permit to work; asbestos control.
• Drive client specific initiatives such as supply chain innovations, sustainability, efficiencies & best practices within region
• Provide internal benchmarking reports against price, KPIs, customer satisfaction surveys, including a relative ranking of comparable suppliers.
• Provide external benchmarking summarising findings of pricing, services, added value and discrepancies between the SC contracts and the wider market offering.
• Preparing high quality papers, reports, and presentations for use with internal and external stakeholders

Performance Management & Reporting:

• Provide and keep up to date, a comprehensive repository/source of FM information that provides confidence of performance and the ability to compare and analyse performance across the FM Supply Chain within region.
• Obtain and manage the information from FM Supply Chain parties on FM service performance, control, financial management and trend analysis within region
• Use the Digital Platform to enable effective business decision making, robust performance monitoring and effective audit control.
• Analyse performance information and identify pre-emptive actions to minimise/avoid faults and/or failures.
• Advise on best practices in FM supply chain performance management, monitoring and reporting, trends, and innovations
• Provide routine and ad-hoc supplier performance reporting, including monthly KPI reports, financial reports, customer satisfaction reports, contract risk reports etc.,

Performance Analysis

• Provide monthly supplier performance statistics and trend analysis within region
• Analyse supply chain performance via a Digital Platform to identify areas of performance issues and correct them before KPIs are failed
• Monitor and manage supplier performance outcomes to rectify where service standards are below expectations
• Provide reports and analysis of each FM Service within region
• Co-Ordinate and chair monthly performance meetings for each FM Supplier within region

Sound like you? To apply you need to be able to demonstrate the following skills and experience:

• 5-10 years’ experience of Supplier Relationship Management and/ or Facilities Management role or similar within the UK and across multiple service lines is essential
• Proven track-record in UK corporate or public sector facilities portfolios with the operational, analytical & interpersonal skills required to effectively build and manage collaborative relationships with supply chain partners.
• Proven ability to facilitate strategic supplier relationships and work with senior business executives
• A very strong communicator with excellent management skills who is well organised, commercially astute, and motivated.
• Positive, can-do, solution-orientated with a talent for getting things done
• Organisational awareness and strategic thinking, leadership, people management, management of projects and other resources
• Strong numerical, analytical, and commercial management skills
• Excellent ability to work with large amounts of data and build reports to frame key issues clearly and concisely
• Strong Microsoft Excel and PowerPoint skills
• Extensive experience working with facilities management CAFM systems and using CAFM data to generate insights which translate into supplier actions plans
• Fluent in English, additional language preferred but not mandatory
• A proven track record of success in a similar position
• Essential – deep understanding of IFM services and supplier environment
• Collaborative and influencing style with a focus on teamwork
• Proven ability to deliver results in challenging environments
• Expertise in FM operations with demonstrated ability to manage change
• Ability to sell and present initiatives and/or new ideas
• Ability to work in a fast-paced environment with strict timelines, managing multiple deadlines simultaneously

Qualifications – desirable

Degree in Supply Chain, Facilities Management or an Engineering discipline preferred.

What You Can Expect From Us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...