The Opportunity

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Customer Success

Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role We are looking for a leader to own key programs that require Customer Success to transform and evolve people, processes, systems alongside company strategies. This leader will understand what it takes to drive transformation at scale, will connect together corporate goals and Customer Success goals, and will influence cross-functional executives and stakeholders to achieve and execute on these combined goals. Examples of transformation programs this role will drive include:

M&A integration: stabilize and integrate the Customer Success functions of acquired companies across all aspects
Success-Sales collaboration at scale: drive and influence process, systems, and enablement transformation to allow sales and post sales field teams to jointly deliver customer value
Consumption transformation: determine how Customer Success needs to operationalize the Consumption transformation
Security and Privacy compliance: manage the projects to deliver customer’s security needs and adhere to compliance changes
Other programs: as strategies evolve, assess new transformations that Customer Success may need to invest in

Key Responsibilities

Build relationships and work cross-functionally across Customer Success functions, Technology, Sales Experience, Corporate Development, Security who are all part of the program value chain
Influence senior executives in order to drive program dependencies, clear roadblocks, and deliver to desired outcomes of the program
Lead a team of senior directors by providing thought leadership and partnership, elevating their work, clearing roadblocks
Clarify vision, problem statement, frameworks, workstreams for each program in order to keep all team members and stakeholders aligned
Create executive-facing presentations and co-present to executive leaders to get buy-in, decisions, funding, etc.
Continuously improve programs and processes for scale and efficacy, listening to feedback from key stakeholders
Understand the business and future direction, do discovery and exploration on new and undefined transformation needs

Minimum Requirements

Excellent communication skills
Strategic thinking, problem structuring and problem solving skills
Proven people leader
Strong EQ and collaboration skills
Experience managing programs and process improvement
Experience working for Enterprise Software companies
Experience in customer-facing planning and operations roles
Creative thinking and challenging the status quo
Managing with calm in stressful and ambiguous situations
High accountability and executing with urgency

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $212,700 - $374,400 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $255,300 - $408,500 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.