Role Overview
JLL Soft Services are looking to appoint an Operations Director for their Corporate Soft Service Business across the UK. The successful candidate will be able to demonstrate and can implement innovative soft service solutions, develop a strong client relationship and be an ambassador for the brand of the company. You would be required to lead a team to deliver a first-class service across Integral’s corporate client portfolio, taking ownership of the workplace, daily operation and be responsible for ensuring all management information is co-ordinated. This is a new and exciting opportunity to be part of a growing and innovative business.
Role Requirements
To provide strategic leadership across the accounts, lead in the delivery of significant profitable growth through new and existing client contracts and relationships.
Lead innovation across all soft services, identifying opportunities for organic growth and new business
Client development and retention through pro-actively building long lasting client relationships.
To lead and grow the operations team members to deliver all contractual requirements and encourage idea generation to improve service delivery
Develop and deliver a robust site strategic development plan in all areas of responsibility
Drive operational excellence and therefore an efficient operating model; in order to minimise the overall operating cost of facility
Provide guidance, drive, support, and goals for the designated service category teams accountable for delivering on-site services
Own, define, maintain, and manage account development plans
Lead change management process and associated Service Level Agreements (SLAs) ensuring risks are mitigated
Track and monitor performance metrics and indicators for the site; identifying and implementing improvements where necessary.
Deploy compliance processes locally and identify/escalate operational risks to governance teams
Ideal Candidate
Considerable experience in a FM leadership senior management role
Facilities degree or background
Experience in corporate industry sectors
Proven experience of managing a high profile, quality led P&L contracts
Experience of leading a large team and significant budget
Significant experience within a multi service FM environment
Excellent relationships management at all levels
High level of Health and Safety knowledge
Essential Experience
Experience within the Soft Service FM sector
P&L Ownership for a portfolio of contracts
Develop and maintain strong relationships with Clients
Management experience across a broad sector of Clients (Public and Private Sector)
Experience in working in a Client demanding environment
Ability to manage and coordinate from a distance/ remotely
Experience with working in a diverse and inclusive business
Conversant with IT Packages including but not limited Microsoft Office
Excellent communication skills
Ability to motivate others in the Soft Services environment
Integral is an Equal Opportunities employer. We act in a non-discriminatory way towards all potential and actual applicants during the recruitment process on the basis of race, colour, ethnic origin, nationality, national origin, religion or belief, sex, sexual orientation, gender reassignment, age, marital or civil partnership status or disability.
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