Sales Development Intern

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

Job Description

We’re looking for ambitious, curious, and driven students to join us as Sales Development Representatives (SDRs) interns (13-month program). This is your chance to gain real-world experience in sales, learn from experts, and make a direct impact, with full training provided! As a SDR, you are the first impression and engine of the sales pipeline, converting warm interest into qualified opportunities.

What You’ll Be Doing:

• Respond quickly! Follow up on incoming leads within 24 hours and keep our CRM up to date.
• Talk to real customers: Qualify leads and set up meetings for our Account Executives (AEs).
• Join AE calls to smoothly hand over potential clients and learn the ropes.
• AI-focus: Research companies and find the right contacts using AI sales tools.
• Build the foundations: Learn to qualify leads using top methods like BANT and MEDDPICC – don’t worry, we’ll teach you!
• Give feedback and collaborate with our Marketing team to improve campaigns and results.
• Be an expert on Freshworks products and confidently explain their value.
• Track your progress & forecast your meetings and pipeline weekly.
• Prepare the stage: Support our team during events and help us find the right audience to invite.

What’s in for you:

• A great team with a positive, inclusive, and international culture.
• Clear career growth and learning opportunities.
• A chance to build confidence, communication, and business skills.
• Flexible, dynamic work environment.
• Complimentary lunch and snacks at the office.
• Opportunities to attend industry events and visit other offices
• And… full training from day one.

Qualifications

Who are you?

• You’re a university student eager to build a career in sales.
• You’re curious, determined, and never back down from a challenge.
• You want to learn how products work and how to connect with customers.
• You listen well, take feedback, and are excited to grow your skills.
• You love hitting targets and celebrating success.

Additional Information

Once you are pre-selected, you will join us in our headquarters for an exciting Assessment Day, where you will learn more about our company culture, career progression and why Freshworks is the right place for you.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.