Service Co-ordinator - Remedials

Location: Woodgate Valley, Birmingham Job Purpose The role involves liaison between clients and field engineers, processing service reports, and generating remedial quotations.

Note: This role is not available for hybrid working.

What You Will Be Doing

• Process and review engineer reports using Corrigo work management system
• Interpret technical reports to identify defects, faults, and compliance issues
• Diagnose problems from engineer feedback and determine appropriate remedial actions
• Raise remedial works cost estimation and quotations
• Prepare risk assessments and method statements (RAMS) for fire protection works as required
• Maintain accurate documentation and records for audit and compliance purposes
• Address client queries and concerns professionally and promptly
• Build and maintain strong working relationships with internal engineers, service team and clients.

What We’ll Need From You

• Demonstrable experience working with fire sprinkler systems and fire pumps (highly desirable) or the engineering/FM industry.
• Understanding of fire protection system maintenance requirements and standards (highly desirable).
• Knowledge of health and safety requirements related to fire protection systems (highly desirable).
• Excellent computer literacy, including proficiency with work management systems (Corrigo experience advantageous)
• Strong written and verbal communication skills for client and engineer liaison (essential)
• Ability to interpret technical engineering reports and identify system faults (training will be provided) (highly desirable)
• Competent in fault diagnosis and problem-solving (training will be provided) (highly desirable)
• Capable of producing accurate cost estimates for remedial works (essential)
• Experience in preparing risk assessments and method statements (essential)
• Highly motivated with strong self-management capabilities (essential)
• Knowledge of relevant British Standards (BS 9251, BS EN 12845, etc.) (desirable)
• Experience with other computerised maintenance management systems (CMMS) (highly desirable)

What You Can Expect In Return

• Salary Range competitive and negotiable depending on relevant experience
• 25 days holiday plus bank holidays and option to buy 5 days
• Contributory company pension scheme
• Life Assurance
• Health care scheme
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)