About The Role
Leading at Uber Eats means setting direction in motion, not waiting for perfect conditions. As the Head of Inside Sales for the UK, you are the architect of our high-velocity SMB acquisition engine, powering the growth of the UK's restaurant ecosystem. Sales at Uber Eats is not about pushing a product-it's about building long-term partnerships in a fast-changing, hyper-competitive delivery market.
You'll lead a team of c.50 sales professionals, managing through a leadership team of 4-8 Sales Managers. The pace is fast, the stakes are high, and the environment is often ambiguous. You will be expected to turn complexity into clarity at speed, navigating the tension between high-volume acquisition and long-term partner success. If you are a resilient, metrics-driven leader who thrives in the complex reality of building while flying, this is where you'll make your mark.
This role isn't for someone who wants a polished, predictable environment. It's for a leader who has the grit to transform culture and the adaptability to rewrite the playbook as the market moves.
What You'll Do
- Lead a High-Impact Organization: Oversee a headcount of 50+, driving a unified culture of ownership, energy, and accountability where excellence is the norm and every restaurant sign-up matters.
- Coach the Coaches: Directly manage 4-8 Sales Managers, acting as a force multiplier by developing their skills in strategy, forecasting, and the hard calls of people management.
- Architect Sales Strategy: Design and implement scalable outreach playbooks and campaigns that work in the real world, balancing long-term impact with the urgency of daily targets.
- Navigate the Rhythm of Business: Own the weekly forecast and pipeline cadence for the UK SMB org, staying steady under pressure while using data to identify and unblock risks in real-time.
- Manage the "complex" Reality: Navigate shifting priorities and internal complexity to unlock value for our restaurant partners, acknowledging the trade-offs between speed and quality.
- Drive Cross-Functional Influence: Partner with Operations, Legal, and Marketing to remove friction points and ensure our sales efforts align with city-specific market strategies.
- Executive Deal Sponsorship: Act as the "Closer of Last Resort" on strategic deals, modeling resilience and resourcefulness in tough negotiations.
- Own Vendor Strategy: Act as a strategic leader for our outsourced Digital Sales Centre (BPO), ensuring external teams align with internal standards and quality metrics to support total market coverage.
Basic Qualifications
- Sales Leadership Experience: Proven experience leading sales organizations within a high-growth B2B, SaaS, or marketplace environment.
- Manager-of-Managers Experience: Prior experience managing people managers or leading a distinct "Line of Business" with multiple team layers.
- Operational Rigor: Proficiency in running high-velocity sales cycles, including accurate forecasting, strict pipeline management, and data-driven decision-making.
- Talent Development: A track record of recruiting, coaching, and retaining high-performing teams, with a focus on developing the next generation of sales leaders.
Preferred Qualifications
- Second-Line Leadership: Prior experience directly managing a layer of management (Leading Leaders) is highly preferred.
- Industry Knowledge: Deep experience in the food delivery, restaurant technology, or two-sided marketplace industry.
- Commercial "Player-Coach": Recent, hands-on experience negotiating complex, high-value commercial agreements and the ability to teach specific negotiation mechanics to a leadership team.
- Systems Thinking: Ability to see the "big picture" and navigate internal complexity to remove blockers for a large-scale sales engine.
Ready to ride?
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energised by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world - let's move it forward, together.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.