We Are Navisite, part of Accenture, has evolved to become a trusted digital transformation partner for growing and established global brands. We provide global capabilities, customer-centric solutions, and flexible approaches that are specifically rightsized for the needs of mid-market and small enterprise customers. This team specializes in digital transformation and managed services with deep expertise in cloud, infrastructure and application services dedicated to assisting clients in building a strong digital core. With experience across multiple cloud providers, enterprise applications and digital technologies, Navisite serves clients in the health and industrial, life sciences, technology, consumer goods and retail industries. Given their customer-centric solutions and flexible approaches, this team is adept at scaling our services for clients seeking to modernize and build more agile, resilient, and scalable businesses. The Navisite team of more than 1,400 members globally joined Accenture in January 2024. As part of Accenture, you will be working with an ambitious, collaborative team more empowered than ever to help customers modernize their IT for the AI era.
You Are An Enterprise Solution Architect with deep expertise in Service Desk operations and IT Service Management (ITSM) solutions.
You excel at engaging prospective customers during the presales cycle, partnering with sales teams to design, present, and articulate compelling technical solutions that address IT service management, automation, and operational transformation.
You understand the realities of modern Service Desk operations—SLA compliance, incident workflows, automation, shift-left strategies, knowledge management, agent experience, and omnichannel support—and can translate those needs into scalable solutions.
You are equally comfortable shaping solution architecture, collaborating with clients, and delivering polished live demonstrations of ITSM and associated modules.
The Work Your primary responsibility is to function as a Solution Architect across opportunities of all sizes involving Application Managed Services and Professional Services for Enterprise IT systems—particularly centered on Service Desk/ITSM operation and transformation.
You will design solutions leveraging deep experience in ServiceDesk, ITSM workflows, and Service Desk operations. You will co‑create solutions with clients, advise on best practices, demonstrate platform capabilities, and shape proposals that enable efficient, automated, ITIL‑aligned service delivery.
This Role Requires
Lead Pre‑Sales Architecture & Solutioning For ITSM
Demonstrate ITSM & Service Desk Capabilities
Architect Service Desk & ITIL‑Aligned Solutions
Represent The Solution To Senior Stakeholders
Governance, Risk & Delivery Alignment
Collaborate Across Sales, Delivery & SMEs
Support Post‑Sale Stabilization
Travel may range from 0% to 100% depending on deal stage, client discussions, and business need
Here's What You Need
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 5/15/2026/ Benefits Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:
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Role Location Annual Salary Range California $73,800 to $218,800
Cleveland $68,300 to $175,000
Colorado $73,800 to $189,000
District of Columbia $78,500 to $201,300
Illinois $68,300 to $189,000
Maryland $73,800 to $189,000
Massachusetts $73,800 to $201,300
Minnesota $73,800 to $189,000
New York $68,300 to $218,800
New Jersey $78,500 to $218,800
Washington $80,200 to $201,300
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