The Opportunity

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description ServiceNow is seeking a strategic and execution-oriented Strategic Technology Partner Manager to drive growth and market impact through a hybrid role combining deep strategic partnership management with regional go-to-market execution. This position is critical to unlocking the full potential of ServiceNow's strategic technology partnerships across EMEA, with a dual mandate: managing one primary strategic technology partner across the full EMEA region while executing go-to-market activities for multiple global strategic partnerships within the UK and Ireland region.

You will be responsible for driving pipeline generation, building partner capability, executing joint campaigns, and ensuring measurable business outcomes across your portfolio. This role requires both strategic relationship management at scale and hands-on execution of regional GTM initiatives.

Key Responsibilities Strategic Partner Management (50% - EMEA-wide)

Own the end-to-end relationship and business outcomes for one primary strategic technology partner across all EMEA regions, driving sales opportunities and pipeline creation at scale.
Develop and execute comprehensive joint go-to-market strategies with the strategic partner, including product positioning, solution development, and market expansion initiatives.
Drive partner-sourced pipeline through identification of opportunities, collaboration with regional sales teams, and orchestration of partner-led deals across EMEA.
Build deep technical and business alignment with partner leadership, ensuring mutual investment in joint value creation and ecosystem development.
Track performance metrics, pipeline progression, and business outcomes, providing regular reporting to internal stakeholders and partner leadership.

Regional GTM Execution (50% - UK and Ireland)

Serve as regional GTM execution owner for multiple (approximately 4) global strategic technology partnerships within the UK and Ireland market.
Collaborate with Strategic Partnership Managers to assess, adapt, and localize joint GTM plays, sales assets, and campaign strategies for UK market relevance and impact.
Build and maintain strong operational relationships with local partner sales teams, field marketing, and regional ServiceNow account executives.
Access and leverage global business development resources to identify and pursue in-region partnership opportunities, ensuring alignment between partner capabilities and customer needs.
Take ownership of GTM campaign success and joint sales outcomes, tracking metrics such as campaign engagement, pipeline contribution, and partnership-influenced revenue.
Act as the expert partner consultant for the UK region, ensuring local execution aligns with global strategic objectives while delivering measurable regional impact.

Cross-Functional Collaboration

Partner closely with Sales, Marketing, Product, and Partner Operations teams to drive cohesive execution across both strategic partner management and regional GTM activities.
Coordinate with EMEA regional Business Development Managers to ensure consistent partnership approach and share best practices across geographies.
Surface insights, blockers, and opportunities to senior leadership, contributing to the evolution of partnership strategy and execution models.

Measures of Success

Growth in partner-sourced and partner-influenced pipeline from primary strategic partner across EMEA region.
Successful execution and measurable impact of GTM campaigns and initiatives across UK regional strategic partnerships.
Increase in partner capability, engagement depth, and solution maturity with managed partners.
Documented customer success stories and reference accounts resulting from partnership activities.
Strong stakeholder feedback from Sales, Partner teams, and partner organizations on collaboration quality and business impact.
Acceleration of deal velocity and win rates in partnership-supported opportunities

Qualifications

Proven experience in strategic technology partnerships or alliance management, with demonstrated success in both relationship management and GTM execution.
Track record of driving measurable pipeline and revenue through partner ecosystems in enterprise software or SaaS environments.
Strong understanding of technology partnerships, integration ecosystems, and platform business models.
Excellent project management and execution skills, with ability to manage multiple concurrent initiatives across different partnership models.
Strategic thinking combined with hands-on execution capability and comfort operating in a fast-paced, matrixed environment.
Outstanding communication, relationship-building, and stakeholder management abilities across both internal and external audiences.
Experience working cross-functionally with sales, marketing, product, and partner teams to drive joint business outcomes.
Willingness to travel periodically for partner meetings, planning sessions, joint events, and regional engagement across EMEA.
Experience in leveraging or critically thinking about how to integrate AI and automation into partnership strategies, workflows, and go-to-market motions.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

The Opportunity

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