Family Engagement Coordinator, Alpha

NOTE: This position requires onsite presence in San Francisco, Santa Barbara, or NYC.

Alpha School is transforming the future of education. Combining AI-powered instruction, mastery-based advancement, and outstanding guides, Alpha enables students to explore profound interests while delivering remarkable academic results.

In this position, you will guide each family's experience from initial inquiry through enrollment, making sure every touchpoint embodies Alpha's precision, warmth, and academic excellence. You will manage daily correspondence, organize impactful admissions events, and maintain precise applicant data that supports sound decision-making.

If you excel in a dynamic, purpose-driven setting—where responsiveness, structure, and accuracy have a direct effect on family experience and enrollment success—this hybrid role provides both remote flexibility and consistent in-person participation at admissions activities.

What You Will Be Doing Manage and oversee the admissions inbox, providing prompt, considerate, and professional responses to prospective families (both virtually and face-to-face)

Handle and monitor digital admissions documentation with meticulous attention to accuracy

Attend all admissions events, including information sessions, shadow days, and community gatherings, whether on-site or online

• Create admissions policy or render final admissions determinations
• Function exclusively in a back-office capacity without direct family contact
• Work within a slow-moving, heavily bureaucratic structure
• Concentrate solely on building relationships without robust execution and follow-through

Family Engagement Coordinator Key Responsibilities This position ensures that a smooth, high-converting admissions process strengthens enrollment outcomes and family satisfaction at Alpha's campuses.

Basic Requirements

• 2+ years of customer-facing experience
• Strong administrative and organizational skills; you are highly reliable and detail-oriented
• High attention to detail and experience maintaining accurate applicant records or CRM data
• Comfortable balancing remote work with in-person campus responsibilities
• Able to adapt quickly and thrive in a dynamic, mission-driven environment
• Authorized to work in the US and able to work in-person in either San Francisco; CA, Santa Barbara; CA or NYC; NY

Nice-to-have Requirements

• Background in education, enrollment management, or school operations
• Experience supporting admissions events or high-touch onboarding processes
• Comfort working in fast-changing, tech-enabled environments

About Alpha Want to join a learning rebellion that’s transforming the traditional classroom? Alpha School is on a mission to reshape education with a bold approach that harnesses AI to accelerate learning and unleash student potential.

They don’t play by the old rules. Alpha is creating a new paradigm where students master core academics in just two hours a day, freeing up time for hands-on, passion-driven learning that truly prepares them for the real world.

Alpha School is rewriting the rules of education. Sounds too good to be true? It’s not. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $37 USD/hour, which equates to $75,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help\-and\-faqs for more details on this topic.

Crossover Job Code: LJ-5719-US-NewYork-FamilyEngageme.015