Solutions Engineer

Meet the Team Cisco’s Collaboration organisation is transforming how people connect, communicate, and collaborate in a hybrid world. Our team partners closely with customers and Sales to design and deliver Collaboration solutions that create meaningful experiences for employees and customers alike. We build technology with purpose and foster an inclusive culture where individuals can do their best work while helping organisations achieve their business outcomes.

Your Impact As a Collaboration Solutions Engineer, you will partner closely with Sales counterparts and portfolio teams to help customers in the UK Commercial segment achieve their Collaboration goals and outcomes. You will lead technical discoveries, design solutions, and deliver compelling demonstrations that connect customer needs, to Cisco Collaboration outcomes.

This is a pre-sales, customer-facing role focused on guiding customers through modern Collaboration architectures, including cloud and hybrid transitions (not cloud-only). You will earn customer trust, influence technical decisions, and support deals from early discoveries through technical close and validation. You will operate independently on standard opportunities and collaborate with peers and specialists on complex and unique engagements.

Responsibilities Include

• Partner with Sales to support pre-sales Collaboration opportunities across the UK Commercial customer base across the UK
• Conduct technical discoveries to understand customer environments, business drivers and success criteria
• Design Collaboration solutions that align customer requirements with Cisco Collaboration capabilities
• Engage partners to understand and propose Collaboration solutions
• Deliver clear, outcome-focused presentations and demonstrations to technical and non-technical audiences
• Lead or support customer trials, proofs of concept, and evaluations to drive technical validation
• Articulate the business and technical value of Cisco’s Collaboration portfolio, including cloud and hybrid use cases
• Support customers transitioning from on-premises Collaboration environments to cloud-based solutions
• Collaborate with Partners to encourage adoption, enablement, and effective solution design
• Contribute to proposals, architectures, and technical responses that support sales motions
• Use sales and opportunity management tools (e.g., SFDC, Tableau, Clari, and Gong) to track activities and support pipeline progression
• Build trusted technical advisor relationships with customers, partners, and internal collaborators
• Support UK Marketing & Collaboration events from a perspective of driving pipeline and customer engagement

Minimum Qualifications

• 6+ years of relevant consulting or pre-sales engineering experience
• Experience providing pre-sales or consulting support for Collaboration or communications technologies
• Exposure to Cisco Collaboration on-premises infrastructure such as Communications Manager, Unity Connection, Jabber and similar tools
• Hands-on experience with Cisco Collaboration solutions, including Webex Calling, Webex Meetings, and Cisco Video & Phone devices
• Bachelor’s degree in a technical field or equivalent professional experience

Preferred Qualifications

• Strong foundational knowledge of unified communications, conferencing, contact center, or Collaboration devices
• Working knowledge of Collaboration protocols and concepts (e.g., SIP, dial plans, Voice/Video fundamentals)
• Experience supporting or advising customers through on-premises to cloud migration discussions
• Familiarity with switching, routing, or security concepts
• Exposure to Cisco Collaboration Customer Experience technologies, including UCCX, Webex Contact Center, Webex Contact Center Enterprise, and CPaaS
• Understanding of industry and competitive solutions
• Understand Cisco’s Future Proof Workplace initiative

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.