The Opportunity

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. We make the world of work, work better for people.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

Role ServiceNow is seeking a Senior Solution Consultant to support our Global Partnerships and Channel partners. In this role, you will be expected to provide pre-sales support, technical product and architecture advice, and ongoing communication of the latest ServiceNow solutions and capabilities. You will assist our partners in building practices that deliver exceptional customer outcomes. Additionally, you will be responsible for evangelizing ServiceNow mindshare to our partner community to evolve a “ServiceNow First” approach, to sell effectively to their customers, and to extend the ServiceNow value proposition.

What You Need To Be Successful In This Role

7+ years of Pre-Sales Solution Consulting experience
2+ plus years of ServiceNow experience
2+ plus years of Partner experience
Undergraduate degree in Commerce, Computer Science, Engineering etc.
Working knowledge of modern web technologies and cloud computing
Experience and understanding of multiple technical domains - application, data, integration, big data, mobility, analytics, etc.
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
Quick adoption and understanding of industry/vertical business challenges and mapping how ServiceNow can help transform those verticals
Strong facilitation skills, to encourage clear articulation of the business issues and effective solution design by the relevant players
Sharp business judgment, ability to see "big picture" and to prioritize
Executive presence, strong verbal and written communication
Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment
Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance
Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

Qualifications To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
7+ years of pre-sales solution consulting or sales engineering experience
Experience that will help you stand out:
Experience with the ServiceNow product suite or competitive product suites highly desirable
A current ServiceNow certification (e.g. Certified System Administrator and/or Certified Implementation Specialist)
ServiceNow platform development experience
Experience developing on competitive platforms
What you get to do in this role:
Evangelize ServiceNow to partners through Sales Plays enablement and product demos
Proactively manage relationships with executive and key partner stakeholders to build ServiceNow Mindshare
Assist Partner Experience team on the execution of roadshows, shark camps, and partner events
Provide subject matter expertise (SME) during planning, solutioning and EBC briefings. Explain core concepts of the ServiceNow platform and its value proposition
Identify and collaborate on business development opportunities for market-differentiated Offerings/Solutions based on the ServiceNow platform and spearhead intake into the ServiceNow Built-On/Built-With program
Mentor, guide, and model effective teamwork with ServiceNow and partner solution consultants to develop and apply new knowledge and skills. Collaborate, actively share knowledge, and promote best known methods amongst other ServiceNow Solution Consulting team members
Takes responsibility as primary technical touchpoint with peers when partners are engaged within an account or pursuit
Provide feedback, guidance, and advice on the 'Art of Story Telling' to partner solution consultants
Create long term enduring relationships with partners and the senior leadership within those partners to understand their go to market strategy and attach ServiceNow into their client pursuits
Demonstrates domain and technical expertise across multiple industry verticals knowing when to pull in the proper teams within ServiceNow to assist as needed
For partners with true industry focus and credentials, provides a point of view (or brings in expertise) on where the entire ServiceNow platform is relevant for that industry, not just about industry SKUs
Travel for Partner, Customer, and Organizational activities
What we would love to see from you before or during an interview:
Presentation and demonstration of our ServiceNow Story
An inspiring portfolio of applications built on platforms such as ServiceNow
Demonstration of any accessible projects you have built
This role requires approximately 25% travel.

FD21

For positions in this location, we offer a base pay of $131,925 - $217,725, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Advisory Solution Consultant - Partners

The Opportunity

About ServiceNow