AI Business Process Sales Specialist - Telco or Retail

Overview Our purpose is to empower organizations to transform the way they work by harnessing the full potential of artificial intelligence. We guide customers through the evolving digital landscape, enabling them to unlock new opportunities, enhance productivity, and deliver exceptional employee and customer experiences. By integrating advanced AI capabilities across our solutions, we help organizations achieve sustained growth and success in the AI era.

As an AI Business Process Sales Specialist, you will play a pivotal role in driving end-to-end business transformation for some of our most strategic customers. You bring extensive experience in managing complex, high-value relationships and have a proven track record of leading large-scale, transformational sales engagements. With a strong background in navigating senior stakeholder environments across both business and IT, you also bring well-established networks with a familiarity in selling AI, Automation, CRM, ERP, and Low Code solutions. You excel at orchestrating across internal teams and partners to provide create compelling and differentiated solutions that deliver lasting value for customers. This role is flexible in that you can work up to 25 % from home, with remainder of time being customer facing or at a Microsoft location. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Drive connected, end-to-end business transformation solutions across multiple business units within the target customers
• Lead all stages of the sales process, including account and opportunity planning, deal strategy, negotiation, and execution
• Establish and build C-Suite and Business Decision Maker (BDM) relationships as an industry aligned Business Applications solution expert.
• Collaborate with and energise internal and external partners to accelerate deal cycles and deliver beyond customer expectations at all times.
• Prioritize driving AI Transformation to maximise client value and differentiate solutions.
• Maintain accurate forecasting and pipeline hygiene to support business performance and planning
• Manage long-term contract renewals with existing accounts to ensure long-term satisfaction and successes.

Qualifications Required Qualifications:

• Technology-related sales or account management experience
• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND technology-related sales or account management experience
• OR equivalent experience
• Experience selling into Telco OR Retail

Preferred Qualifications

• Significant solution or services sales experience.
• Deep understanding of CRM and/or ERP applications including Marketing Automation, Sales Automation, Relationship Sales, Customer Service, Field Service, Finance, Supply Chain Management and Commerce and how they translate into business impact and value
• Keen and up to date understanding of how AI can enhance customer value and enable business transformation in the above areas.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.