Senior Enablement Manager - Community (contract)

Founded in August 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover and book unique accommodations from around the world - online or from a mobile phone or tablet. Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 191 countries. And with world-class customer service and a growing number of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to an audience of millions. No global movement springs from individuals. It takes an entire team united behind something big. Together, we work hard, we laugh a lot, we brainstorm nonstop, and are passionate about the company and our values. Airbnb has been a dynamic, entrepreneurial workplace throughout our history, and this will continue as we build a 21st century company in service to our mission: To create a world where anyone can belong anywhere.

The Enterprise Operations’s mission is to partner across business lines to drive host supply growth, quality and success. Community Engagement team plays a vital role in furthering our mission by representing and advocating for our hosts within Airbnb. This role is primarily responsible for supporting our field teams working on Community Powered Growth levers. You will support various growth programs like our Ask a Superhost program and our Co Hosting program to ensure that they are deployed successfully in the field. Not only will you be responsible for enabling the Community Powered Growth teams in the field, you will also help them enable our host communities.

As the Senior Enablement Manager, you will partner with global Community Engagement team leaders, as well as cross functional partners, on multiple initiatives to drive Host growth and success. You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Field Sales Team and business priorities.

RESPONSIBILITIES:

Work with leadership to develop, execute, optimize and assess enablement programs for the Community Growth & Engagement teams, and the hosts we support globally.

Develop and deliver onboarding and training programs for Community Powered Growth and Engagement teams globally.

Partner with relevant cross functional stakeholders to facilitate content creation and coordinate educational content for ongoing training relevant to the Community Manager role.

Develop a toolkit of materials include eLearning, participation guides, worksheets, email templates and videos to support relevant initiatives

Launch and manage Highspot (content management system) for Community Managers

Ongoing management of program trainings and documentation

Gather and implement feedback from Community field teams to continuously iterate on the enablement strategy

Own clear communication on the program progress and roadmap

QUALIFICATIONS:

Minimum 10 years in an operations, sales or enablement role with success managing complex projects from start to finish

3+ years of experience in enablement, L&D, or instructional design

Strong instructional design skills with a portfolio that shows you can create effective, engaging content both instructor led and elearning

Community management and operations experience (a plus)

Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment

Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions

Systems-thinker and able to translate strategy to execution across multiple teams

Experience onboarding new team members and supporting their ongoing learning and development

Excellent verbal and written communication skills

Accuracy and attention to detail

Professional and consistent work habits, strong work ethic.

Proficient in Powerpoint, Salesforce, Excel and GSuite, Highspot(a plus)

Comfortable working with typical tech company tools like Salesforce, Tableau, Slack, Google Workspace, Asana, Airtable

Belonging & Accommodations: Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner.

Pay Rate Range: $72-$85/hr

Benefits: Medical, Dental, Vision, 401K