Workplace Experience Ambassador

About JLL Company Overview: JLL (Jones Lang LaSalle) is a leading professional services firm specializing in commercial real estate and investment management. With a global presence in over 80 countries, JLL delivers integrated solutions to clients seeking to maximize the value of their real estate.

Our goal is to provide enhanced workplace experiences that will be long remembered by our clients. In this role you will be a part of delivering a best-in-class experience for our client’s personnel, customers, and guests in a connected workspace which promotes a culture of inclusion and safety. With a focus on creating an environment that enhances productivity, collaboration, and well-being, you'll have the opportunity to create exceptional workplace experiences and drive client's colleague satisfaction and engagement to create opportunities for everyone to flourish.

Job Summary The WorkPlace Ambassador is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Job Responsibilities

Enthusiastically welcome client's colleagues and guests, anticipate their needs, assist with arrivals, departures, and office orientations.

Engage visitors, colleagues, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.

Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.

Act as a central point of contact, providing information and wayfinding for the location, services, and activities.

Be aware of all activities happening in your location.

Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards.

Execute the badging process for colleagues, visitors, and third-party providers, ensuring client's security policies and processes are followed at all times.

Implement and monitor standards of service to meet and exceed expectations.

Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.

Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.

Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident.

Create work orders for maintenance, safety, and security concerns through the appropriate channels/systems.

Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the client’s operations occur.

Perform ad hoc assignments and administrative support as required.

Qualifications Minimum 1- 2 years of previous customer service, security, or hospitality-related experience.

People Person: The best part of serving others is creating experiences for them that go beyond the expected.

Flexibility and positive attitude in managing shifting daily priorities.

Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.

Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.

Working knowledge of a range of information technology tools and platforms.

Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook).

Ability to perform minimal physical activity such as carrying small packages.

About JLL We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.