Customer Experience Manager

The application window is expected to close on: 03/28/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received .

Note: This role is a Remote, US but a strong preference for locations except CA, WA, DC, MD, NJ, NY, CT, MA, VA, AK.

Meet the team You will join a highly visible team focused on helping customers realize business value from Cisco’s security and software investments through effective adoption, enablement, and long-term engagement. This team sits at the intersection of customer outcomes, product, and engineering and sales —translating business priorities into clear enablement strategies that help customer-facing teams execute with consistency and impact.

The team works closely with senior leaders across Cisco and plays an important role in shaping how customer feedback, product priorities, and field execution come together to support business growth. This is an opportunity to work in a fast-moving area of the business, influence how teams collaborate, and contribute directly to customer outcomes in a rapidly evolving security space.

Your impact In this role, you will help strengthen the connection between business priorities and customer execution by building scalable enablement approaches, supporting strategic customer engagements, and partnering across multiple teams to improve adoption and value realization. Success in this role comes from building trusted relationships, reducing friction across teams, and creating practical frameworks that improve how customer priorities are communicated and executed.

• Partner with sales, customer success, product, and engineering teams to translate customer priorities and business objectives into actionable enablement materials and adoption strategies.
• Support strategic customer engagements by aligning technical adoption plans, customer goals, and lifecycle milestones across a defined set of enterprise accounts.
• Build and improve repeatable processes, frameworks, and communication mechanisms that help internal teams execute more consistently in the field.
• Engage with senior internal and customer stakeholders to identify barriers, surface insights, and drive alignment across highly matrixed teams.
• Contribute to business impact through customer enablement, adoption progress, and revenue influence across assigned priorities.

Minimum Qualifications

• Bachelor’s degree and 7+ years of related experience supporting enterprise customers in cloud security, SaaS or large enterprise technology environments .
• Experience building programs or frameworks that connect business unit priorities with customer-facing teams such as sales, product, engineering, or customer success.
• Experience working with senior executives and cross-functional stakeholders in a highly matrixed organization.

Preferred Qualifications

• Experience supporting security, software, or cloud-based technology portfolios in a customer adoption or customer success environment.
• Ability to translate complex technical or strategic narratives into practical materials that enable field execution.
• Experience communicating technical or business concepts clearly to different audiences, including executive and non-technical stakeholders.
• Experience influencing outcomes across teams without direct authority.
• Ability to operate effectively in ambiguous environments and establish structure where processes are still evolving.
• Experience partnering with portfolio sellers, account teams, or broader go-to-market organizations.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $137,900.00 to $186,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan. For Quota-based Incentive Pay, Cisco Typically Pays As Follows

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area $173,200.00 - $255,500.00

Non-Metro New York State & Washington State $151,400.00 - $235,100.00

• For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.
• Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.