Senior Collection Representative

This position is Remote in Chelmsford, MA. You will have the flexibility to work remotely* as you take on some tough challenges. For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring . Connecting . Growing together .

As a Senior Medical Collection Representative , you will work with your team members to help identify and resolve issues and serve as a resource for day-to-day operations. Your primary role will be to contact and consult with patients and/or their families who have outstanding medical bills. While ensuring that payment is received for these bills is important, you will also need to provide assistance and support to these individuals as they may be dealing with a medical or financial crisis.

This position is full-time (8 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at Chelmsford-228 Billerica Rd, MA.

We offer 12 weeks of on-the-job training. The hours of the training will be aligned with your schedule.

Primary Responsibilities

• Serve as a resource or Subject Matter Expert (SME) for other team members or internal customers to help identify and resolve issues
• Handle escalated and complex customer issues, helping to provide resolution and settlement of account
• Contacts customers through a variety of methods (e-mail, form letters and phone calls) to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
• Obtains agreement, after discussion with customer, on potential balance payoff and/or payment terms within stated level of authority and guideline limits
• Performs research and documents on various computer systems customer information regarding current status, payment expectations, notes of conversations and other relevant information
• Prepares and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
• May in some instances transfer settlement of account and related information to external collection agencies and remains in contact with them regarding further payment activity.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of medical billing
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work any 8-hour shift Monday - Friday, between the hours of 8:00 am - 4:30 pm.

Preferred Qualifications

• 1+ years of experience in an office setting, call center setting or phone support role

Telecommuting Requirements

• Reside within Chelmsford, MA
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
• All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $20.38 - $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RED