Director of Sales (Healthcare) - Payments

Our Payments team is expanding its footprint in the healthcare market, and we are looking for a Director of Sales (Healthcare) to lead this next phase of growth. This is a critical leadership role responsible for driving net new healthcare ISV, partner, and direct merchant acquisition across our payments portfolio.

You will operate as both coach and player – building and leading a high‑performing healthcare sales team while personally owning and closing strategic opportunities. This role is ideal for an experienced payments sales leader who understands the nuances of the healthcare ecosystem, can navigate complex stakeholder environments, and knows how to win with modern payment solutions.

Key Accountabilities Lead the healthcare go‑to‑market for Payments SSU

• Develop and execute a comprehensive sales strategy for healthcare ISVs, partners, and direct merchants, fully aligned to Payments SSU growth objectives.
• Define and manage clear OKRs and sales targets that drive new logo acquisition and sustainable, profitable revenue.

Operate as a coach and a player

• Act as a hands‑on sales leader, actively participating in high‑value pursuits, C‑level conversations, and complex deal negotiations.
• Model best‑in‑class sales execution in the payments space while empowering and mentoring your team to win independently.

Build and develop a high‑performing healthcare sales team

• Hire, onboard, and develop sales professionals with strong payments and healthcare expertise.
• Foster a culture of accountability, excellence, and continuous improvement, supported by regular performance reviews and tailored coaching.

Grow the healthcare partner and ISV ecosystem

• Identify, evaluate, and build strategic partnerships with healthcare ISVs, platforms, and industry partners that extend the reach of our Payments SSU.
• Drive joint go‑to‑market initiatives that maximize revenue from the partner and ISV ecosystem.

Own the pipeline and forecast with rigor

• Oversee the end‑to‑end sales pipeline for healthcare, ensuring healthy coverage, velocity, and accuracy in forecasting.
• Leverage Salesforce and data/analytics to track performance, optimize coverage, and inform strategic decisions.

Champion a Customer‑centric Payments Experience

• Partner closely with Product, Implementation, and Customer Success to ensure a seamless customer journey from onboarding to post‑go‑live support.
• Act as the voice of the healthcare customer, feeding market insights back into the Payments SSU roadmap and service enhancements.

Influence cross‑functional outcomes

• Collaborate with Marketing on targeted campaigns and thought leadership to elevate our presence in healthcare payments.
• Work with Product to prioritize features and solutions that resonate with healthcare providers, payers, and ISVs.

What You Bring

• Bachelor’s degree in Business, Marketing, or related field.
• 10+ years of progressive sales experience, including 5+ years in a leadership role within the payments or fintech industry.
• Proven success in acquiring and scaling ISV, partner, and merchant accounts, ideally in the healthcare vertical.
• Demonstrated coach/player leadership style – you lead from the front and develop others through example.
• Deep understanding of the payments ecosystem (card‑present, card‑not‑present, gateways, processors, embedded payments, etc.) and how it applies in healthcare.
• Strong communication, stakeholder management, and negotiation skills, with the ability to influence at executive level internally and externally.
• Data‑driven mindset, with hands‑on experience using CRM (Salesforce) and analytics to manage performance and optimize outcomes.
• Comfortable operating in a fast‑paced, results‑oriented environment with evolving priorities.

Preferred Experience

• Experience in SaaS and/or business process automation environments, particularly where payments are embedded in workflow or revenue cycle solutions.
• Familiarity with regulatory and compliance standards in payments and healthcare.
• Demonstrated ability to cultivate strategic partnerships with technology providers, platforms, ISVs, and industry leaders in healthcare.

If you are passionate about shaping the future of healthcare payments , building high‑performing teams, and scaling a growing Payments business, we’d like to hear from you.

Please submit your application at csgi.com/careers. Applications will be accepted for at least 5 days from original posting date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Position Pay Range: This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $145,003.36-$232,000.53

This role is eligible for a bonus opportunity.

Location(s): United States Remote

Accommodation: If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles: Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story: CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.

Learn more about CSG Inclusion & Impact here. Our culture is award-winning: CSG has been recognized a US News & World Report “ Best Companies to Work For ” for 2025-2026, a Newsweek “ America’s Greatest Workplaces in Tech ” for 2025 and “The Top Company in Technology for Women to Work” for 2025, among many others.