Director, Commercial Banking

Join us as a Director in Commercial Banking

• We’re looking for someone to lead the delivery of the business’ strategic objectives by leading a team of Relationship Managers responsible for commercial customers
• You’ll be managing performance to build long term sustainable value for customers and colleagues
• We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room – and if you value this too, there’s a place for you with us

What you'll do

We’re looking for someone to proactively drive customer satisfaction and brand advocacy with good quality customer and market interactions. You’ll also give direction on business priorities and drive the bank’s vision, strategy and goals. Additionally, you’ll lead, manage and develop the team to exceed challenging business objectives, drive business growth and become a trusted adviser for all customers.

On top of this, you’ll manage key stakeholder relationships across the function, liaising with the team to ensure consistency and to share best practice. What’s more, you’re expected to be a visible and positive presence in other parts of the business.

You’ll Also Be

• Developing, coaching and maximising the capabilities of the team to instil a high performance culture with customers at the heart of everything we do
• Making sure the Relationship Managers establish and maintain relationships with key professional communities to raise the profile of the bank in the local marketplace
• Applying relevant tools and agreed leadership principles
• Delivering on agreed financial objectives including income growth as well as objectives including increased net promoter scores and customer digital adoption

The skills you'll need

To succeed in this role, you’ll need highly developed interpersonal, negotiation and networking skills to build and maintain a presence in the local market. You’ll also need proven risk assessment experience with monitoring and control skills in a broad range of customer situations.

You’ll Also Be Expected To Have

• An in-depth knowledge of the full range of products and funding solutions as well as expertise around complex product sets
• Broad banking experience, including in the commercial and corporate environment
• A high degree of commercial acumen and an understanding of the changing economic environment
• A sound understanding of credit and lending principles in the commercial banking sector
• Experience of leading, coaching and developing diverse professional teams, while leading organisational, operational and cultural change

What else you need to know

Achieving a Diploma in Lending Skills is just one of the ways we’ll help you to thrive in your role.

A Diploma in Lending Skills is a professional qualification awarded by the Chartered Institute of Bankers that’s widely recognised across our industry, and designed to equip you with the knowledge, understanding and skills relating to the commercial lending environment in our digital age.

With 18 months to complete your studies, you’ll have the ability to tailor a journey to your own individual learning needs too, which will combine self-study in the form of workbooks and e-learning, and workshops.