Sr. Staff Technical Customer Experience Manager

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in enterprise architecture and a deep-seated passion for driving technical strategy with senior-level stakeholders? If so, you will thrive on our team. We value architectural credibility and the opportunity to lead customer success through high-level solution design using Nutanix technology. This is a role for those who operate at an Architectural Tier, providing the potential for career advancement in a supportive and empowering environment.

About The Team This is a technical role that requires the ability to operate as a peer to customer Chief Architects. You'll collaborate with customer IT operations and architecture teams, as well as with business and IT leadership. This position performs at the Architectural level; as such, you will be expected to achieve the Nutanix Certified Expert (NCX) certification (training will be provided) within your first 6-12 months.

NCX is a prestigious, elite-level architectural certification earned by developing and defending a full-stack Nutanix design in front of a panel of industry experts-a process reserved for the top tier of technical professionals in the industry.

Your Role

• Serve as the lead technical authority and post-sales trusted advisor for 8-12 strategic accounts, overseeing the architectural integrity of the environment from deployment to long-term operation, focused primarily on ensuring value realization for Nutanix customers.
• Bridge the gap between business goals and technical execution by partnering directly with customer architecture teams to align Nutanix solutions with enterprise-wide business needs.
• Build and maintain strong relationships with assigned customer accounts to ensure their success with Nutanix technology.
• Collaborate with internal teams to optimize resource utilization and serve customer requirements effectively.
• Lead the design and documentation of tailored Customer Success Plans that function as technical roadmaps for long-term value realization.
• Create and document tailored Customer Success Plans that align with customers' business and technology goals, conduct reviews, and track progress.
• Provide actionable, architect-level insights on technology usage, maturity, and best practices to optimize large-scale data center operations.
• Act as a technical consultant during the onboarding process, ensuring that the initial deployment adheres to architectural best practices and desired business outcomes.

What You Will Bring

• 8-12 years of experience in high-level technical customer facing advisory or architectural roles, demonstrating undisputed credibility with mid-to-senior level technical leadership (CTOs, VPs of Infrastructure).
• Advanced mastery of architectural frameworks such as ITIL, TOGAF, etc., with the ability to apply these to complex, hybrid multicloud environments.
• Deep technical knowledge in data center technology, specifically in designing resilient, scalable virtualization and storage platforms, ideally with a focus on hybrid multicloud solutions.
• The technical credibility supported by elite certifications (e.g., VCDX, NPX, NCX, VCAP, or TOGAF). Candidates currently operating as Pre-sales Senior Architect or Principal Engineer are highly encouraged to apply.

Work Arrangement Remote: This position is primarily remote. There is no specific in-office requirement, however, there may be circumstances where you may be required to come into a local office for a specific purpose, and/or to travel to other locations based on business needs.

The pay range for this position at commencement of employment is expected to be between USD $ 160,000 and USD $ 320,400 per year.

However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.