Stakeholder Engagement Coordinator

Stakeholder Engagement Coordinator – GPC Distribution Job Summary The Stakeholder Engagement Coordinator will be responsible for implementing strategic engagement efforts that focus on championing the customer both internally and externally in support of the Grid Investment Program and large capital investment initiatives across Power Delivery.

This position requires an individual who can rapidly interpret and communicate technical information, develop clear and engaging content for both internal and external audiences, and implement multiple outreach strategies simultaneously. The successful candidate will support the company’s capital investment initiatives by building positive relationships, resolving customer concerns, and tailoring communication methods to cross-functional teams and diverse stakeholder groups.

Job Requirements

• Undergraduate degree in engineering, public relations, communications, or related field is a plus
• Experience in the utility industry and Power Delivery preferred
• Experience in a customer-facing role responsible for customer service and conflict resolution preferred
• Proven record of strong written and verbal communication skills and presentation skills to internal and external audiences
• Strong understanding of customer expectations on communications related to large project work
• Ability to interpret and effectively communicate technical information to various audiences
• Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams
• Ability to implement multiple outreach strategies simultaneously
• Proven commitment to an inclusive work environment for all employees
• Strong planning, organizing and prioritization skills
• Ability to multitask and complete deliverables with limited supervision
• Proficiency with PowerPoint, Excel, Word, Microsoft Teams and other Microsoft software
• Strong attention to detail and time management skills
• Proven commitment to Safety Excellence
• Possess a service attitude: anticipate and respond promptly to stakeholder and customer needs

Major Job Responsibilities

• Respond to ad hoc internal and customer requests for program information and assistance in a timely manner
• Perform field visits as needed to assist crews with customer communication in the field
• Communicate any planned outages with customers in the field via the Broadcast tool
• Assist with customer communication related to claims/damages for assigned projects
• Build and maintain relationships with internal business partners, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc.
• Collaborate with Corporate Affairs to create high-quality content for internal and external use
• Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences
• Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns
• Monitor project milestones and coordinate the distribution and delivery of customer collateral to customers aligning with the communication timeline for that project
• Execute additional specific strategic Power Delivery engagement plans

Behavioral Attributes

• Role model of Our Values and Safety Excellence
• Team player with strong interpersonal skills
• High level of intellectual curiosity
• Possesses a positive, customer-first attitude
• Takes initiative and personal responsibility
• Highly motivated and works well with minimal supervision
• Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment

Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO\-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 16227

Job Category: Engineering

Job Schedule: Full time

Company: Georgia Power